Questions & Answers

Q: QuestionHow can I find a pdf on this system?

Asked 5 years ago by Nitrocowboy.

• A:Answer why would you be looking for a .pdf? It does not created .pdf files. the screenshot takes pictures in .png format. the video record can be converted to mp4 as you review it. where you find them depends on your system. mine is /home/user/homesafe view/ (folder is dated)/ (camera is #'d and dated)

  Answered 4 years ago by Billy

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Q: QuestionWhat type of monitor can be used with this system?

Asked 5 years ago by security.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Anything just as long as you can connect an HDMI cable to it. So for example, a computer monitor or a TV. Check the back of your screen & make sure it has an HDMI input jack other wise you can buy an adapter for it.

  Answered 5 years ago by Customer

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Q: QuestionHow many phones can I connect to the system?

Asked 5 years ago by Benzo.

• A:Answer Hello Benzo, Thank you for reaching out to us with your question. There is no specific limit but we recommend no more than 3 connections at once; the available bandwidth of the internet connection that the camera is using may also limit the connections that can be sustained. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionI will be using this with 9 cameras. can you make the screen be filled with the number of channels you are using, or does it show all sixteen with the ones not being used staying blank?

Asked 5 years ago by dream.

• A:Answer you can make it 3X3 (9 total). But depending on the size of your monitor you may also want to consider the auto sequence feature. It goes through each working camera for a period of time you select. I have mine set for 4 seconds on each camera.

  Answered 4 years ago by Billy

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Q: QuestionI see these are wired which is ok, but can it be plugged into regular outlets or does it need its own separate power source? Needing a electrician to install a separate power box.

Asked 5 years ago by Anonymous.

• A:Answer Hello, Thank you for reaching out to us with your question. These cameras will have supplied an AC power adapter that will connect to your regular wall adapter. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionI need an 8-10 camera hard wired system with a monitor for a crew boat. 6 of the cameras will be in the engine room. Any suggestions?

Asked 5 years ago by vessel.

• A:Answer Hello Vessel, Thank you for reaching out to us with your question. This model is highly recommended. This is a 10 camera system that can take up to 16 cameras. It can be connected to any TV or monitor using the VGA/HDMI ports. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionWhat video compression CODEC does this model use?

Asked 5 years ago by Timothy.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Hello Timothy, Thank you for reaching out to us and sharing your feedback. The video is compressed to AVI or MP4 file format. Please let us know how we may further assist you, Thank you, JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionI own a old Swann system I believe the cameras are 720p and half my cameras are out. If I buy this system which is 1080p can I use my old wiring that's installed and still get 1080p clarity or will my old Swann wiring not be able to carry 1080p?

Asked 5 years ago by Anonymous.

• A:Answer if your old wiring is BNC and RCA terminations you MIGHT be able to use it. Keep in mind the cables themselves are not the highest quality in the world. I would verify that it is your cameras that are bad before considering a new system (it may be the cables instead). Just move a working camera to the location of one that does not work and see if it works in place of the old one (repeat for each camera that does not work). If it does work, then your cables are likely fine. But there are still a lot of other factors to consider before making the change. Swann only seems to honor their warranty if you use the cables that come with the new system ( I just went through that with them). I have read other reviews that claim it is possible.

  Answered 4 years ago by Billy

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Q: QuestionDoes this camera system require internet to work? I'm looking for a camera that does not require internet for a remote location.

Asked 5 years ago by SJ.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Hello SJ, Thank you for reaching out to us with your question. An internet connection is not require for this unit to record onto its 1 TB hard drive. An internet connection is only required if you will need to remotely access your device. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionI have the Swann model SWNVR-87300H and the DVR has gone out will the cameras work with this model work with my cameras?

Asked 5 years ago by Randy.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer I think as long as the cameras are equal or lower resolution and use the same BNC connectors it should work. I've installed this Swann system to replace a Samsung system and the cameras worked. Make sure to swap out the power supply to match the device being used.

  Answered 4 years ago by CarloverZ28Verified Purchase

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Q: QuestionMy system is CODVR -B89601T used 4year. Now it recorded 10 minutes then stop. Can not play back it ' How can I fix it

Asked 5 years ago by HONG.

• A:Answer Hello Hong, Thank you for reaching out to us with your question. Based on the information provided, you can be having issues with the hard drive in your recorder. In order for us to be able to further assist, we ask that you please contact us when you are in front of the unit. https://support.swann.com/s/contactsupport Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionHi, can i see live video remotely on my phone?

Asked 5 years ago by Jason.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Hello Jason, Thank you for reaching out to us with your question. Yes, this unit can be remotely accessed using the Swann Security application. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionDoes the system comes with warranty from the manufacturer?

Asked 5 years ago by American4Ever.

• A:Answer Please note that the warranty with Swann is a very restrictive warranty. There is almost no refund, period!! Only if the unit is DOA. If you have a problem with the unit, you must file a claim with Swann. They might then ask you to return the unit and if it is the DVR, then you have no security system while it is in transit to them and while they troubleshoot the DVR and then send something back to you. If they find nothing wrong with the unit, they will charge you a handling charge (they don't say how much). Can you imagine if they find nothing wrong, send the same unit back to you; you install it and start experiencing the same problems. Except now you've incurred shipping charges and the handling charge. Now what?! Total nightmare! With this type of warranty, stick to the Best Buy return policy or perhaps buy a protection plan if offered. Better yet, don't buy Swann. I'd like to revise my initial review on this system, but you can't edit reviews left on the Best Buy website. Shortly after I bought my system, the cameras started to lose video. All 8. After at least 7 calls to Swann, lots of troubleshooting (note: I have a degree in electronics) they finally agreed to allow a claim and asked that I return the DVR. Then the process would be as I described above. TERRIBLE SWANN CUSTOMER SERVICE. Can't even call it service actually.

  Answered 4 years ago by hawaiiskies2

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Q: QuestionCan you turn off the motion sensor light for the cameras I use indoors?

Asked 5 years ago by Debbie.

This question was asked about the related product: Swann - 16-Channel, 12-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Hello Debbie, Thank you for reaching out to us. Yes, the sensor warning lights can be disabled as needed. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionI bought this as a back up to my other Swann system, both work great. On the operating system, it has a quad screen display, but I only have 2 cameras at this point, so can I go 2 cameras split on the display? Failing that, can I buy 2 more cameras?

Asked 5 years ago by Tom.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer Hello Tom, Thank you for reaching out to us. Yes, within the settings the screen display can be changed to show two channels. Please contact our support team when you are in front of the unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/contactsupport Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: Questiondoes this system support POE over cat6 or do I need an outlet near each camera?

Asked 5 years ago by jb57ny.

• A:Answer Hello jb57ny, Thank you for reaching out to us. No, this kit will require a BNC cable connection. We would recommend looking into any of our NVR kits. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionI need to place four of the cameras in a barn 300’ - 400’ away from the main source. Is this achievable and what additional equipment would be required?

Asked 5 years ago by Willie.

• A:Answer Hello Willie, Thank you for reaching out to us with your question. The longest recommended run is 300 feet before potential video loss. Please contact our support team for further assistance in this area. Professional assistance may be required. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: Questionwhen the drive up to full 1TB, will the recording delete by itself or we need to clear out every time? how many degrees are there cameras? are there cameras wireless? are these night-vision cameras?

Asked 5 years ago by MERCY.

• A:Answer Hello Mercy, Thank you for reaching out to us with your question. Yes, the recorder will begin overwriting the previous footage once full. The cameras require a hardwired connection and have a 90-degree viewing angle. The cameras included in this kit have night vision features. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionIf there is an outage or the cam goes offline, will I be notified?

Asked 5 years ago by Ck.

This question was asked about the related product: Swann - 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System - Black/White

• A:Answer I am not sure if this is misinformation or not. After receiving the information I contacted the company and they said they do not send a notification when offline. Someone needs to confirm this information and something to back it up. I’m getting 2 different stories.

  Answered 5 years ago by Ckaren

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