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Questions & Answers

Page Showing 1-20 of 42 questions
  • QuestionHow much storage does the DVR have?

    • Answer The DVR has a 1TB HDD for storage.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I view the security footage on my phone?

    • Answer Yes, you can watch live or playback videos on your smartphone.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the recording resolution of this camera system?

    • Answer The recording resolution of this camera system is 1920 x 1080.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs the security camera system suitable for outdoor use?

    • Answer Yes, the cameras are designed for both indoor and outdoor use.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this security system record audio?

    • Answer Yes, the cameras have microphones and record audio.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this security system have motion detection?

    • Answer Yes, this security system has True Detect heat and motion detection.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre the security camera's NDAA compliant?

    • Answer Yes, Swann products and their components are NDAA compliant.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs this a wi-fi only security camera system?

    Asked by Slyfox.

    • Answer Hi Slyfox. This is a fully wired DVR kit & you will need to run video/power cables between the back of the DVR box and each camera. If you wish to view the system remotely via the Swann Security app on your smartphone, then you'll need to give the DVR box internet access by connecting a network cable between the DVR & your router. If you don't need to view it remotely then you can operate it as a local closed system & view on a monitor without any internet connection required. If you are looking for wireless battery powered cameras, you may wish to have a look at Swann's AllSecure or MaxRanger models. - SD, Swann team

      Answered by Swann

  • QuestionCan this be connected to wifi And then viewed remotely by the phone app? There is no router and ethernet cable at the side of the house where I need to place it. I want to view remotely when wifi works but still record if internet is out.

    Asked by John.

    • Answer I bought the Wi-Fi adapter and my wife uses the app to see what's going on. We also hooked up a small old TV we had and can view the cameras on that.

      Answered by Goober

  • QuestionCan the cameras be set to record all the time or are they only motion activated?

    Asked by Lloyd.

    • Answer Hi Lloyd. These cameras have the capability to record both on motion detection and continuously. You can choose your preferred recording mode in the recorder settings. Mary - Swann Team

      Answered by Swann

  • QuestionCan I view the live stream and events on my laptop over Wifi?

    Asked by JohnD.

    • Answer Hello John. Thank you for your question. Yes, you can view the live stream and events on your laptop using the Swann Security app for Windows, but an internet connection is required. LV - Swann Team

      Answered by Swann

  • QuestionHow long are the wires on the cameras and can I purchase wire for longer runs and what is the longest run recommend

    Asked by River08.

    • Answer Hello River08. Thank you for your question. Each camera in this kit includes a 60ft(18m) BNC cable, however, you can extend this to a longer length if you wish to. Swann sells BNC extension cables in 100ft(30m) & 200ft(60m) lengths under the codes SWPRO-60ULCBL and SWPRO-30ULCBL. For further assistance, please visit our support page or contact us over the phone. https://support.swann.com/s/ We're here to help! LV - Swann Team

      Answered by Swann

  • QuestionIs there a monthly service charge ?

    Asked by Sam.

    • Answer Hello Sam. Hello, Thank you for reaching out to us with your question. No, Swann does not charge any monthly subscription. The cameras can be remotely accessed and controlled using the Swann Security application for free right out of the box. Swann does offer subscription plans if you need extended warranties or added features for storage. You can find more information on this at the link below. https://us.swann.com/swann-security-subscription/ Please let us know how we may further assist you, Thank you. LV - Swann Customer Support

      Answered by Swann

  • QuestionWhat does the warranty for the Swann DVR cover? How long does it last?

    Asked by BoughtOneItDied.

    • Answer Thank you for your question. Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. LV - Swann Team

      Answered by Swann

  • QuestionDoes this system record continuously and only notify you when there's been a triggered event. Or does there have to be an event for it to record?

    Asked by Bob.

    • Answer Hi Bob. Thank you for your question. This system supports both options. You can set it up for motion-triggered recording only or configure it for continuous 24/7 recording depending on your needs. Mary - Swann Team

      Answered by Swann

  • QuestionCan the storage be upgraded?

    Asked by TPlink.

    • Answer Thank you for your question, Aaron. Yes. This model supports storage upgrades up to a maximum capacity of 8TB. Mary - Swann Team.

      Answered by Swann

  • QuestionCan we use existing cameras with this system. The cameras are swann.

    Asked by ANNA.

    • Answer Hi Anna. Thank you for your question. It may or may not work. It's always recommended to use the cables that originally came with the kit, as they have been fully tested with the system and cameras. Newer systems often feature updated functionality that might require the use of newer cables to fully support these features. Using older cables may result in incompatibility or not supporting the latest features. Mary - Swann Team

      Answered by Swann

  • Questioncan a person get wireless cameras with this setup?

    Asked by Anonymous.

    • Answer No, you can’t connect wireless cameras directly to a DVR system, as DVRs only support wired analog cameras. However, you can mix and match from Swann's entire product range and view them all on your phone under the same Swann Security app account. That means that when you open up the main live view screen in the Swann Security app, you can see DVR cameras, and wireless cameras, all streaming at the same time in the same screen. The only difference is where clips are stored - your DVR camera clips would be saved to the DVR's hard drive, whereas wireless cameras would be saved to their SD Card & cloud. Mary - Swann Team.

      Answered by Swann

  • QuestionCan I connect a monitor to the vga port and a tv to the hdmi port in another room?

    Asked by Anonymous.

    • Answer Thanks for your question. Yes, if you connect two different monitors (one via HDMI & one via VGA), then you will be able to see duplicates of the same DVR screen. FYI, you can also connect a USB Wireless mouse to the DVR if you wish to use the DVR on a screen in a different room. -SD, Swann Team

      Answered by Swann

  • QuestionCan I also hook this up to my TV and view it all times?

    Asked by T.

    • Answer Hi T. Absolutely. You have the option to connect and view it locally on your TV or monitor whenever you want. Mary – Swann Team.

      Answered by Swann