A:AnswerHello Pat,
Thank you for reaching out to us with your question. Yes, this recorder supports up to 4TB. This can be installed internally.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
A:AnswerHi Kathy. There are no compulsory monthly fees to use any Swann product. We do offer an optional subscription service for those that want it, which adds features such as extended warranty & priority support. You can learn more here: swann.com/swann-security-subscription/ - SD, Swann Team
A:AnswerDear Customer. With the spotlights turned on or sufficient ambient light, the cameras can view up to 32ft / 10m in color. Without lights or enough light, they can see up to 100ft / 32m in Black & White Infrared night vision. -SD, Swann Team
A:AnswerHi Norma. No, the cameras do not have motors that would allow you to move them from your phone, for that you would need specialized PT (Pan Tilt) cameras which Swann do not sell for DVR systems. The PRO-1080SQ cameras in this kit have a wide 90 degree field of view and they will just stay facing the direction that you installed them to face. -SD, Swann Team
A:AnswerHi Dave. The support of up to 4TB means that the DVR is capable of working with hard drives up to 4TB capacity in the event that you wished to swap the included 1TB hard drive for something larger yourself. 1TB is still a very large size though and would give you a few week’s worth of recordings if you recorded 24/7 from all cameras. We would however recommend using motion-based recording instead, whereby the 1TB will take many months (6-12mths) to fill up. -SD, Swann Team
A:AnswerHello SB. This is an 8 channel recorder meaning it supports a maximum of 8 cameras. Thank you for bringing this description error to our attention. It will be corrected shortly. LV - Swann Team
A:AnswerHello SB. This recorder includes a 1TB hard drive. Thank you for bringing this description error to our attention. It will be corrected shortly. LV - Swann Team
A:AnswerHello Ken. We are sorry to hear about your recent experience with our support team. Please know you can reach our support team by visiting our support page.
If you need further assistance, please visit our support page.
https://support.swann.com/s/
For real-time assistance, we recommend calling our phone support hotline at your earliest convenience. Please check the numbers below.
USA/Candaa: 1800 627 2799
Australia: 1800 788 210
United Kingdom: 0808 168 9031
Please le us know if we can further assist you.
LV-Swann Team
A:AnswerHi VJ. This system is a DVR and the cables that run between the recorder and the cameras are analog coax cables with BNC connectors. Swann also sell more premium NVR systems which use PoE and ethernet cables rather than coax ones. We apologize for the error on this BestBuy page where it states PoE, this is incorrect and we will get this corrected ASAP. Sorry for any confusion. -SD, Swann Team
A:AnswerUse a battery backup system (UPS) to power and protect the security system. It keeps everything running 24/7 or until the UPS battery runs out. The APC 1500 VA unit, for example, can run for 170 minutes. The load current determines run time.
Security systems often have an interesting failure mode. If a camera fails, the DVR might continue showing the last image. As a result, you may never see a troublemaker if he or she destroys a camera. Test this by watching all cameras working and then disconnect power to one. See if a black screen or last image gets recorded.
A:AnswerIf you have it hooked up to a laptop or monitor/tv. There is a set up wizard and you hook each camera to the system and and name them and save any information you input.
You can always contact Swann at their site they are very helpful.
