Questions & Answers

Q: QuestionDoes this system require a POE Switch

Asked 4 years ago by CHRIS.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello Chris, Thank you for reaching out to us with your question. No, this kit does not require or include a POE Switch. The longest recommended run is 300 feet from camera to recorder. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionHi, Does this system needs to be connected to the internet? I just want to monitor it on a cat5 connected computer and record on a removable SD or thumb drive? Can I plug it in on the main unit or on the connected computer? Thank you.

Asked 4 years ago by Tiredadmin.

• A:Answer Hello BW, Thank you for reaching out to us with your question. An internet connection is only required at the initial setup. Once set up the recorder can record directly onto its hard drive and later saved using a thumb drive. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: Questiondoes this one have a siren sound speaker or just 2 way speaker only

Asked 4 years ago by terry.

• A:Answer Hello Terry, Thank you for reaching out to us with your question. The cameras included in this kit have audio and siren features. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: Questioncan the alarm be turned off, so that only the lights come on without the sound of the alarm going off?, thank you.

Asked 4 years ago by wingnut.

• A:Answer Hello wingnut, Thank you for reaching out to us with your question. Yes, the alarm can be turned off as needed on each channel. Once set up as needed, the lights will come on without the alarm. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 4 years ago by Swann

  
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Q: QuestionIs there a dome camera that is compatible?

Asked 5 years ago by CJ.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Yea. You will need to order it directly from Swann though due to bestbuy doesn’t carry it.

  Answered 4 years ago by Jay96Verified Purchase

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Q: QuestionCan the lights on the camera be switched off and the camera still works?

Asked 5 years ago by Johnny.

• A:Answer Hello Johnny, Thank you for reaching out to us with your question. Yes, the spotlights can be controlled using the Swann Security application or directly from the recorder. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionHow can I use a POE network switch to minimize 16 camera wires back to 8580T NVR? Any issues with IP addressing or passwords.

Asked 5 years ago by Dennis.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello Dennis, Thank you for reaching out to us with your question. Swann does not offer support with POE switches as we do not offer this as an accessory. Please call in and request to speak with a Level 2 Support Team Member. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone. https://support.swann.com/s/ Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionHow many people can remote access ?

Asked 5 years ago by Gus.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer You only get one account for app viewng on phone, be it on iOS or Android, you would have to share that acct, which is a pain as it has notifications and other settings you don't want others chainging. However, you can use the online viewer for mac or windows and enable other users so that other people can view them on a computer, also grant those users priviledges or restrictions.

  Answered 4 years ago by OscarGVerified Purchase

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Q: Questioncan i upgrade the hard drive, and is the warranty still valid if i do?

Asked 5 years ago by tomphel.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello tomphel, Thank you for reaching out to us with your question. The hard drive can be internally updated to a 6 TB HD. The warranty is valid but not on your hard drive once purchased separately. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionOk, I understand these are outdoors. Are their temperature concerns I should worry about that may effect the cameras, harm it, cause it to quit working or cause it to not work as long? Example: above 90 degrees or blow 0 degrees.

Asked 5 years ago by Michael.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello Michael, Thank you for reaching out to us with your question. Yes, the cameras have an operating temperature of -22°F ~ 131°F. Using the cameras outside of this temperature can/will lead to permanent damage. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: Questionhi does this sytem record audio from the cameras ?

Asked 5 years ago by home.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello Home, Thank you for reaching out to us with your question. Yes, the cameras included in this kit have two-way audio features. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionDo you need a subscription?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Swann - 8 Channel 2TB NVR, 4 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - Black/White

• A:Answer Hello, Thank you for reaching out to us with your question. No, a subscription is not needed for remote access and control using our Swann Security application. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionCan a wireless camera be connected to this system? Also does BestBuy carry a 300' cable?

Asked 5 years ago by Kitchen.

• A:Answer Hello TRiP, Thank you for reaching out to us with your question. Our Swann recorders do not support wireless cameras. You can search Best Buy for BNC coaxial cables. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionDo the cameras need to be hardwired into the breaker box?

Asked 5 years ago by Qwkdrw.

• A:Answer The wired cameras are connected to the NVR or DVR box not to your electric panel.

  Answered 5 years ago by WPLGVerified Purchase

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Q: QuestionCan you speak to people with the camera microfone?

Asked 5 years ago by 008.

• A:Answer Yes

  Answered 5 years ago by BrettVerified Purchase

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Q: QuestionIs this system Cat 6 compatible?

Asked 5 years ago by Nef.

• A:Answer Yes. Mine is hooked up using Cat6 cable and works just fine.

  Answered 5 years ago by BrettVerified Purchase

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Q: QuestionDoes SWann do professional installations or should I work through a third party vendor like Bestbuy for purchase and installation?

Asked 5 years ago by Brian.

• A:Answer My experience with Best Buy installing 3 different camera systems has been extremely poor. I would recommend finding a third party that really knows security systems.

  Answered 5 years ago by AnnaBVerified Purchase

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Q: QuestionCan recorded video be selected and stored on a desktop in the LAN / wired network?

Asked 5 years ago by TJFI1000.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello TJI1000, Thank you for reaching out to us with your question. No, this can only upload footage from up to two channels to Dropbox. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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Q: QuestionWill this work with the new apple home pod mini

Asked 5 years ago by Ed.

This question was asked about the related product: Swann - 16 Channel 2TB NVR, 10 x 4K PoE Cameras, w/Dual LED Spotlights, Color Night Vision & Free Face Detection - White

• A:Answer Hello Ed, Thank you for reaching out to us with your question. No, this is not compatible with the new Apple Home Pod Mini. Please let us know how we may further assist you, Thank you. JV Swann Customer Support

  Answered 5 years ago by Swann

  
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