A:AnswerAfter 4 months of having it and dealing with a bunch of issues I returned it. Total Tech does not cover it and Thor, which covers only parts and not labor, has the worst customer service. Stay away from Thor.
A:AnswerThis is not a freezer. This unit operates at 40 degrees. That means the ice is formed then melts. The water then goes down the drain. You are constantly making new ice, losing water and spending unnecessary money on electricity.
A:AnswerYes. If you do not have a dedicated drain for this machine you can connect the drain hose to a sink drain line if you have installed a dishwasher drain to the line.
A:AnswerMel, I am dealing with this ice maker since the day it was delivered - 25th of february. Nothing works the way it is supposed to. On top of that, Total Tech does not cover this product so you have to deal directly with Thor. I had so many problems in just 4 months that are hard to fit here. Yesterday Best Buy verified all the issues: Ice is wet, Ice comes in slabs, balls of ice make you turn off the machine 24hs. Thor wants me to hire a service guy at my cost because they just cover parts. Fortunately yesterday Best Buy authorized the return of this terrible product. Stay Away from Thor Kitchen products.
A:AnswerI found that having a regular filter on the ice maker is better than using an RO unit (which would supposedly give you the best looking ice) because it restricts the ingoing water pressure LESS than the RO.