Questions & Answers

Q: QuestionWhat type of ice does this machine make?

• A:Answer This ice maker produces clear, full cube ice.

Q: QuestionIs this ice maker Energy Star certified?

• A:Answer Yes, this ice maker is both Energy Star and UL certified.

Q: QuestionHow much ice can this ice maker store?

• A:Answer This ice maker has a storage bin that can hold up to 25 pounds of ice.

Q: QuestionWhat is the daily ice production capacity?

• A:Answer This Thor Kitchen ice maker can produce up to 50 pounds of ice per day.

Q: QuestionDoes this ice maker require a drain?

• A:Answer Yes, a drain is required for this ice maker.

Q: QuestionCan I get the installation instructions please?

Asked 3 years ago by Frank.

• A:Answer After 4 months of having it and dealing with a bunch of issues I returned it. Total Tech does not cover it and Thor, which covers only parts and not labor, has the worst customer service. Stay away from Thor.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: Questionis this a freezer or do the cubes melt and refreeze?

Asked 2 years ago by ckopper.

• A:Answer This is not a freezer. This unit operates at 40 degrees. That means the ice is formed then melts. The water then goes down the drain. You are constantly making new ice, losing water and spending unnecessary money on electricity.

  Answered 2 years ago by AlanJ

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Q: QuestionCan this be used for an outside kitchen?

Asked 3 years ago by csan.

• A:Answer It depends on the climate where you live. It must stay between 41° and 90°F.

  Answered 3 years ago by Anonymous

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Q: QuestionDoes this ice machine have an intergrated water filter and a gravity drain

Asked 4 months ago by pete.

Q: QuestionWhat is the average size of the ice cube?

Asked 5 months ago by Dave.

Q: QuestionCAN THIS MAKE CRUSHED ICE?

Asked 1 year ago by KB.

Q: QuestionWhat type of cubes does this machine? Party cubes?

Asked 1 year ago by Anonymous.

• A:Answer Square

  Answered 1 year ago by WaltMVerified Purchase

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Q: Questiondo you need to connect this to a drain?

Asked 2 years ago by ckopper.

• A:Answer Yes. If you do not have a dedicated drain for this machine you can connect the drain hose to a sink drain line if you have installed a dishwasher drain to the line.

  Answered 2 years ago by AlanJ

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Q: QuestionIs this product BPA-free? Also, where is the hexavalent chromium in this machine?

Asked 2 years ago by Carcinogens.

Q: QuestionWhat grade of stainless steel is this? 304?

Asked 3 years ago by DebP.

Q: QuestionWhat kind of connection do I need for the water supply?

Asked 3 years ago by Donald.

Q: QuestionWhy is the ice wet. Can it be changed?

Asked 3 years ago by Greatlittlemusic.

• A:Answer Mel, I am dealing with this ice maker since the day it was delivered - 25th of february. Nothing works the way it is supposed to. On top of that, Total Tech does not cover this product so you have to deal directly with Thor. I had so many problems in just 4 months that are hard to fit here. Yesterday Best Buy verified all the issues: Ice is wet, Ice comes in slabs, balls of ice make you turn off the machine 24hs. Thor wants me to hire a service guy at my cost because they just cover parts. Fortunately yesterday Best Buy authorized the return of this terrible product. Stay Away from Thor Kitchen products.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this Icemaker make sonic ice Can the door open from the right side

Asked 3 years ago by traciesmith.

• A:Answer Yes, the door can open from either side.

  Answered 3 years ago by Anonymous

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Q: QuestionIs the door reversible?

Asked 3 years ago by Ap.

• A:Answer Yes I reverenced the door but the label is upside down. How do I get this addressed I could not find a contact phone number

  Answered 2 years ago by Anonymous

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