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Questions & Answers

Page Showing 1-20 of 93 questions
  • QuestionCan I use this floor washer to only vacuum?

    • Answer Yes, you can switch to suction only mode to vacuum with this floor washer.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this floor washer have a self-cleaning function?

    • Answer Yes, this floor washer has a self-cleaning dock for quick recharges and self-cleaning between uses.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre the filters on this floor washer washable?

    • Answer Yes, the filter on this floor washer is washable.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow long does it take to charge the battery on this floor washer?

    • Answer It takes 300 minutes to charge the battery on this floor washer.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this floor washer have a HEPA filter?

    • Answer Yes, this floor washer comes with a HEPA filter.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat does the iLoop Smart Sense technology do for this vacuum?

    • Answer The iLoop Smart Sense technology automatically adjusts suction power and brush speed based on detected messes.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the maximum amount of time I can use this floor washer?

    • Answer You can use this floor washer for a maximum runtime of 35 minutes.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the s3 come with suction or just the s3 extreme? How do i know if im buying the one with suction mode?

    Asked by Suctionmode.

    • Answer Dear customer, Thank you for your question. Please note the suction mode for vacuuming only is exclusive on Floor One S3 Extreme, with which you can switch to suction mode to vacuum messes without mopping. S3 Extreme is only sold on BestBuy, so you can never get wrong with the model type if you purchase on BestBuy. Hope my answer helps. Tineco Customer Care

      Answered by Tineco Support

  • QuestionWhat is the difference between the extreme S3 and extreme S5?

    Asked by Sully.

    • Answer Dear customer, thank you for your inquiry. Here are the differences between S3 Extreme and S5 Extreme: 1. The water tanks of S5 Extreme are bigger than those of S3 Extreme. 2. S5 Extreme can do edge cleaning but S3 Extreme can't.

      Answered by Tineco Support

  • QuestionWondering if the rollers can be cleaned or if they need to be replaced when worn down.

    Asked by MariaM.

    • Answer Hi there! Thank you for your question about the Tineco Floor One S3 Extreme Cordless Floor Washer. The rollers can be cleaned using the self-cleaning feature, which rinses them to prolong their life. However, they will ultimately need to be replaced when worn down. For assistance with cleaning or replacement, please reach out to our customer service team via email at support@tineco.com, chat through our website, or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. We’re here to help ensure your Floor One S3 Extreme works perfectly. Thank you for being a valued Tineco customer!

      Answered by Tineco team

  • QuestionCan this be used on vinyl plank flooring

    Asked by Kaybay.

    • Answer Dear Kaybay, Floor One S3 can be used on non-carpeted floor such as vinyl, tile, and sealed wood floors. Thank you for your question. Best, Tineco Customer Care

      Answered by Tineco Support

  • QuestionIs it safe to use on LVP?

    Asked by tsiah.

    • Answer Dear customer, Floor One S3 Extreme can be used on flat, non-carpeted floors such as vinyl, tile, sealed wood floors. So it is safe to use on LVP.

      Answered by Tineco Support

  • QuestionCan you use another cleaning solution besides the one it comes with?

    Asked by Nat.

    • Answer Thank you very much for your message. Regarding your question, this particular cleaning solution has been specifically formulated for use with our machines. We do not recommend using other cleaning solutions, as they may adversely affect the performance or longevity of our machine. We hope this information is helpful to you.

      Answered by Tineco Support

  • QuestionHow is this product against dog hair?

    Asked by Anonymous.

    • Answer Works great, I have 4 Malshi's even though they dont shed there is still hair from brushing their long coats.

      Answered by Great

  • QuestionDoes this one get close to baseboards or leave an inch unclean like bissell crosswave?

    Asked by Baseboards.

    • Answer Tineco - Floor One S3 Extreme is way better than Crosswave, it really gets close to the baseboards, leaving your floors perfectly clean. I'd recommend it to anyone!

      Answered by Moretemplates

  • QuestionWhat is the warranty

    Asked by Anonymous.

    • Answer Dear customer, thanks for your inquiry. Tineco provides two years warranty for every valued customer. Should you need any assistance, just feel free to contact us.

      Answered by Tineco Support

  • QuestionWhat is loop smart?

    Asked by Banana.

    • Answer Dear customer, The iLoop smart sensor technology gives the Floor One S3 the ability to detect wet and dry messes on indoor sealed floors and automatically adjusts the suction and water flow accordingly. Hope my answer helps you make the best purchase decision.

      Answered by Tineco Support

  • QuestionDoes this work on textured tile or only smooth tile?

    Asked by Pam.

    • Answer Both. I bought two machines. I use mine on my textured tile floor. It cleans like nobody’s business. The other one I gave to my niece, and she uses it on her smooth tile floor. Her tile floor always looks great. The floor dries quickly and looks like she polished it for hours. This machine makes quick work out of mopping no matter what.

      Answered by JosieM

  • QuestionCan you use plain tap water instead of cleaning solution

    Asked by Sunny.

    • Answer Yes. If you choose not to use the Tineco cleaning solution, don't use other cleaners such as Pine-Sol etc. because it creates too many suds in the tank.

      Answered by Arii