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Questions & Answers

Your price for this item is $249.99
The comparable value price is $429.99
Page Showing 1-20 of 35 questions
  • QuestionWondering if the rollers can be cleaned or if they need to be replaced when worn down.

    Asked by MariaM.

    • Answer Hi there! Thank you for your question about the Tineco Floor One S3 Extreme Cordless Floor Washer. The rollers can be cleaned using the self-cleaning feature, which rinses them to prolong their life. However, they will ultimately need to be replaced when worn down. For assistance with cleaning or replacement, please reach out to our customer service team via email at [email protected], chat through our website, or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. We’re here to help ensure your Floor One S3 Extreme works perfectly. Thank you for being a valued Tineco customer!

      Answered by Tineco team

  • QuestionIs it safe to use on LVP?

    Asked by tsiah.

    • Answer Dear customer, Floor One S3 Extreme can be used on flat, non-carpeted floors such as vinyl, tile, sealed wood floors. So it is safe to use on LVP.

      Answered by Tineco Support

  • QuestionCan you use another cleaning solution besides the one it comes with?

    Asked by Nat.

    • Answer Thank you very much for your message. Regarding your question, this particular cleaning solution has been specifically formulated for use with our machines. We do not recommend using other cleaning solutions, as they may adversely affect the performance or longevity of our machine. We hope this information is helpful to you.

      Answered by Tineco Support

  • QuestionCan this model be used on carpet. And is the cleaner it comes with environmental safe ?

    Asked by Marielina.

    • Answer Thank you for contacting us. This solution cannot be used on silk, leather, or similar materials. It is suitable for wool carpets, but a small-area test is necessary first. Only use it on a larger area if no adverse reactions are observed. Please test colorfastness on a small, inconspicuous area of ​​the carpet first. If the color is affected, do not use the solution. Should you have any other inquiries, please feel free to contact us. Have a nice day.

      Answered by Tineco Support

  • QuestionToday was one first time using it and the cleaner won’t dispense water. I added water to the max level but it kept saying no water. What should I do?

    Asked by Al.

    • Answer We sincerely apologize for any inconvenience caused. Please feel free to contact us via [email protected] or tineco official website https://us.tineco.com/, and our dedicated customer service team will respond to your email within 24 hours. The phone and chat are available for instant communication online. Please let us know if you have any further questions or concerns.

      Answered by Tineco Support

  • QuestionCan the cleaning solution be used on travertine? I was told to use only stone cleaner

    Asked by Shasha.

    • Answer Thanks for your interest in our products. We would like to kindly advise against using any third-party cleaning solutions that are not specifically recommended or approved by Tineco. *These unauthorized cleaning solutions are prone to foam, and a large amount of foam in the water tank may overflow, which could potentially damage the motor, affect the judgment of the sensor, and cause unnecessary damage to your machine. *Even if some cleaning solutions have no foam, they may have different chemical compositions and be highly corrosive, which could potentially bring risks such as corrosion of pipes. *Tineco cleaning solutions are specially formulated to be safe and effective for your machine, providing optimal cleaning results without compromising its functionality or longevity. Our team is here to support you whenever you need it, so please feel free to contact us with any additional questions or concerns.

      Answered by Tineco Support

  • QuestionDoes it work on LVP

    Asked by Anonymous.

    • Answer Yes! We have vinyl floors and it does a great job!

      Answered by MEGHAND

  • QuestionThe battery no longer charges. I bought it in May 2025. Where can I change the charging base?

    Asked by JOHNR.

    • Answer Hi. Thank you for contacting Tineco. Sorry for any inconvenience. Machines purchased through official Tineco channels are entitled to a two-year warranty service. If you would like to obtain further information, please contact us at [email protected], where our professional customer service team will respond to your email within 24 hours. We appreciate your cooperation.

      Answered by Tineco Support

  • QuestionI have hardwood floors with thin area rugs in my living room/dining room, and ceramic tile in my kitchen. Will this be able to be used on all three, just by switching a setting or something? Looking for an answer before purchase. Thanks!

    Asked by Anonymous.

    • Answer Thank you for choosing Tineco. Please kindly note that this machine is mainly suitable for hard, smooth sealed floors. If you need it, please feel free to place an order at any time.

      Answered by Tineco Support

  • QuestionHow loud in dbs is it?

    Asked by Anonymous.

    • Answer we did not mesure it in dbs but it is really quiet. Probably half of the noise of a regular vacuum machine. My wife really loved it and asked me to buy another one just as a backup. Cheers,

      Answered by Anonymous

  • QuestionHow effective is this floor washer on shag carpets

    Asked by Anonymous.

    • Answer I hope this email finds you well. Thank you for reaching out with your question about the cleaning performance of the Floor One S3 Extreme on shag carpet. I’d like to clarify that the Floor One S3 Extreme is designed as a cordless hard floor cleaner, which is specifically intended for use on indoor hard floors such as vinyl, tile, sealed wood, and similar surfaces. It may not deliver the optimal cleaning performance when used on rough surfaces like shag carpet. The design and mechanism of this cleaner are optimized to effectively clean hard floors, where it can easily glide and suction dirt and debris. However, the long and dense fibers of a shag carpet can pose challenges for the cleaner, potentially leading to reduced efficiency and effectiveness. If you’re looking for a solution to clean your shag carpet, I would recommend considering a cleaner that is specifically designed for carpeted surfaces. These cleaners often have features like specialized brushes and suction power that are better suited for deep - cleaning carpets. I hope this information helps. If you have any further questions or need additional assistance, please don’t hesitate to contact me.

      Answered by Tineco Support

  • Questionwhat are the ingredients in the cleaning solution?

    Asked by nori.

    • Answer The main ingredients of Tineco's cleaning solutions include surfactants, solvents, inorganic detergent aids and calcium and magnesium ion chelators, which work together to achieve efficient cleaning. Tineco cleaning solutions are specially formulated to be safe and effective for your machine, providing optimal cleaning results without compromising its functionality or longevity.

      Answered by Tineco Support

  • QuestionCan I use other cleaners other than the one they make?

    Asked by Evette.

    • Answer Thanks for your interest in our products. We would like to kindly advise against using any third-party cleaning solutions that are not specifically recommended or approved by Tineco. *These unauthorized cleaning solutions are prone to foam, and a large amount of foam in the water tank may overflow, which could potentially damage the motor, affect the judgment of the sensor, and cause unnecessary damage to your machine. *Even if some cleaning solutions have no foam, they may have different chemical compositions and be highly corrosive, which could potentially bring risks such as corrosion of pipes. *Tineco cleaning solutions are specially formulated to be safe and effective for your machine, providing optimal cleaning results without compromising its functionality or longevity. Our team is here to support you whenever you need it, so please feel free to contact us with any additional questions or concerns.

      Answered by Tineco Support

  • QuestionCan this handle pet messes? I have 4 dogs and 2 cats. Cleaning and mopping after accidents is a pain. Will pet urine damage this vacmop? Do I still need to soak up the pee before running the vacmop over it?

    Asked by Zeke.

    • Answer Thanks for contacting Tineco.We do not recommend using a washer to clean up pet messes.

      Answered by Tineco Support

  • QuestionCan it clean rug area with tile area as well?

    Asked by Ali.

    • Answer They mentioned that it’s not for a rug. However, honestly, when I use it, I go over the carpet/ rugs quickly instead of vacuuming. No issues so far.

      Answered by Reem

  • QuestionWe have scraped hardwood floors, my Bissell would leave water pooling. Would this? I need something that will vacuum and mop without causing damage and leave water on the floor and have to wipe up with towels. Thank you

    Asked by Jbecker.

    • Answer We also have scraped hardwoods and do not have an issue with pooling water. This is a great vacuum/mop that cut our cleaning time by 80%.

      Answered by JosephK

  • QuestionWhats the difference between this model vs. the Tineco GO H2O Cordless Floor Washer, Mutli-Surface Wet Dry Vacuum / Mop (GH201)?

    Asked by Differences.

    • Answer Dear customer, Floor One S3 Extreme and GO H2O are not from the same series, so there are differences. First of all, Floor One S3 Extreme is heavier, it has wifi function, dirt recognition function and voice prompt function. GO H2O does not have dirt recognition function, but has voice prompt function. Floor One S3 Extreme has a larger battery, high and low gears, etc.

      Answered by Tineco Support

  • QuestionCan it be used on engineered hardwood floors? Like Bruce hardwood floors. Thanks.

    Asked by JeromeC.

    • Answer I use it on my engineered wood floors with no issues.

      Answered by AngelaM

  • QuestionCan it be used on Porcelain Tile and stone sealed tile?

    Asked by Anonymous.

    • Answer As long as they're smooth, rough floors will be challenging

      Answered by Smart

  • QuestionI have German shepherds, the hair is always a lot I have robot vacuums to help keep up. Does this work well with pets in the house as well or has there been any issues with clogs

    Asked by Anonymous.

    • Answer I don’t have dogs but new wool rugs that shed a lot. I did have to stop and clear the filter but easy peasy

      Answered by Pamisue