Questions & Answers

Name: Tineco - PureOne S11 Smart Cordless Stick Vacuum - Dark Gray
Brand: Tineco
SKU: 6434558
Price: 349.99 USD
Rating: 4.6 (123 reviews)

Tineco - PureOne S11 Smart Cordless Stick Vacuum - Dark Gray

Model:: PureOne S11; |
SKU:: 6434558

User rating, 4.6 out of 5 stars with 123 reviews.

Highly rated by customers for:

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Questiondoes the charger have to be wall mounted.
Asked 5 years ago by catlady.
- Answer How do I charge the battery if I don’t want to use the wall mount
  Answered 3 years ago by Anonymous
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QuestionDOES THE POWER BUTTON HAVE TO BE PHYSICALLY CONTINUALLY HELD DOWN BY THE USER TO KEEP THE DEVICE IN THE RUNNING MODE ( AS WITH THE DYSON CORDLESS VACUUMS ) ?
Asked 5 years ago by IDIOTPOLICE.
- Answer No, it has an auto-trigger switch that keeps it held down for you. Kind of like at the gas pump. First I've ever seen in a vacuum.
  Answered 5 years ago by 2leo2
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QuestionCan this vacuum be used on laminate flooring or will the floor be scratched?
Asked 5 years ago by picktownboy.
- Answer There should be no negative consequences for any laminate floor in normal use - the Tineco moves smoothly over floors. There are small rollers or wheels to lift the floor attachment slightly and enhance movement. The Tineco is built with floor use in mind, and in that regard it is more robust than the Dyson I used prior to finding this vacuum, which I feel suits my needs much better. There is little effort needed to glide the device over surfaces and little opportunity to scratch a floor.
  Answered 5 years ago by MyBBReviewer
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QuestionIs the length adjustable? What is the minimum length?
Asked 4 years ago by DanaH.
- Answer The tube does not telescope or have any option but in place or not. There is no in between, just one option for length when using the floor attachment. When in place, the tube accounts for about 26 1/2 inches of length with the floor attachment adding another 6-7 inches. The motor/battery unit is about 13 inches and the shortest attachment is about 6 inches, so shortest length is 13+6 or 19 inches, but the shortest the unit gets with the floor attachment is 13+26 1/2+6 1/2 or 46 inches.
  Answered 4 years ago by MyBBReviewer
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QuestionWhat accessories does this model come with? And is the pure one a 450 watt?
Asked 5 years ago by Lita.
- Answer Lita, those are great questions! The PureOne S11 has a powerful 450W motor and comes with the following accessories: 2 Pre-Filters, 2-in-1 Dusting Brush, Automatic Pre-Filter Cleaning Tool, Crevice Tool, Full-size LED Multi-Tasker Power Brush, Mini Power Brush, Removable Lithium Ion Battery, and Wall Mounted Charging Dock. If you have any other questions our Customer Service team can be reached at 1-855-292-8864 (Mon. - Fri. 9am - 6pm CST) or email at [email protected].
  Answered 5 years ago by Tineco Support
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QuestionI am interested in a cordless vacuum to primarily do quick jobs in the kitchen/sunroom. I like the reviews on this Tineco Pure One S11 but I have an older historic home with limited outlets/wall space. Will this Tineco charge without wall mount?
Asked 4 years ago by sheepydl.
- Answer The Tineco S11 requires a wall mount that will require a space about 18” wide and 60” high. The space will need to be within a few feet of an electrical outlet.
  Answered 4 years ago by KMcC
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QuestionDoes this PureOne S11 Smart come with the optional smooth roller for hardwood floors or do you have to purchase seperatley?
Asked 4 years ago by Dave.
- Answer You can buy that separately or order a "Tango" version of the vacuum which includes both multifunction and smooth roller.
  Answered 4 years ago by JohnHall
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QuestionWhen will replacement batteries be available? Will they ever be available?
Asked 5 years ago by Jimw1.
- Answer Hi Jimw1, we are working on it but for now please head over to https://store.tineco.com/ for your replacement batteries!
  Answered 5 years ago by Tineco Support
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QuestionDoes it have a beater bar or brushes, or just suction? Thank you!
Asked 4 years ago by Anonymous.
- Answer Yes
  Answered 4 years ago by traveler
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QuestionDoes this have a separate attachment for furniture, like for pet hair?
Asked 4 years ago by Barb.
- Answer Yes it has a small roller attachment for furniture.
  Answered 4 years ago by Tenico
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QuestionGood on wood and tile?
Asked 4 years ago by Wonder.
- Answer Yes
  Answered 4 years ago by Tenico
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QuestionWhere is it made?
Asked 5 years ago by Mickey.
- Answer China
  Answered 5 years ago by skinney
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QuestionHow powerful is the suction compare to a wireless Dyson pet?
Asked 5 years ago by Visigodo.
- Answer I didn’t have a Dyson pet, but I had a Dyson stick vacuum that this was replacing. I am not disappointed at all!! In fact the boost function on this is more powerful than my Dyson was
  Answered 5 years ago by Chall
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QuestionDoes it come with 2 batteries?
Asked 5 years ago by Anonymous.
- Answer no it has a storage slot for an additional battery, but it's sold separate.
  Answered 5 years ago by 2leo2
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QuestionJust bought the unit. Cannot find where to plug it in to charge,
Asked 4 years ago by Ron.
- Answer The "tray" that you hang on the wall has a place to plug in the charger on the bottom. There is a diagram on the tray.
  Answered 4 years ago by WillieWhiz
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QuestionWhat is the difference between the S11, 12 and the Tango models?
Asked 4 years ago by Michie123.
- Answer Hi Michie, the PURE ONE S11, PURE ONE S12 and PURE ONE X TANGO all include Tineco's iLoop Smart Sensor Technology, which takes the guesswork out of cleaning and automatically adjusts suction to your mess. PURE ONE S12 is the most powerful, followed by PURE ONE S11 and PURE ONE X TANGO. PURE ONE X TANGO includes a second full-size brush roller designed to deep but gentle clean for hard floors.
  Answered 4 years ago by Tineco Support
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Showing 1-16 of 16 questions

Questions & Answers

Tineco - PureOne S11 Smart Cordless Stick Vacuum - Dark Gray

Q: Questiondoes the charger have to be wall mounted.

Q: QuestionDOES THE POWER BUTTON HAVE TO BE PHYSICALLY CONTINUALLY HELD DOWN BY THE USER TO KEEP THE DEVICE IN THE RUNNING MODE ( AS WITH THE DYSON CORDLESS VACUUMS ) ?

Q: QuestionCan this vacuum be used on laminate flooring or will the floor be scratched?

Q: QuestionIs the length adjustable? What is the minimum length?

Q: QuestionWhat accessories does this model come with? And is the pure one a 450 watt?

Q: QuestionI am interested in a cordless vacuum to primarily do quick jobs in the kitchen/sunroom. I like the reviews on this Tineco Pure One S11 but I have an older historic home with limited outlets/wall space. Will this Tineco charge without wall mount?

Q: QuestionDoes this PureOne S11 Smart come with the optional smooth roller for hardwood floors or do you have to purchase seperatley?

Q: QuestionWhen will replacement batteries be available? Will they ever be available?

Q: QuestionDoes it have a beater bar or brushes, or just suction? Thank you!

Q: QuestionDoes this have a separate attachment for furniture, like for pet hair?

Q: QuestionGood on wood and tile?

Q: QuestionWhere is it made?

Q: QuestionHow powerful is the suction compare to a wireless Dyson pet?

Q: QuestionDoes it come with 2 batteries?

Q: QuestionJust bought the unit. Cannot find where to plug it in to charge,

Q: QuestionWhat is the difference between the S11, 12 and the Tango models?

Top Rated

Questiondoes the charger have to be wall mounted.

QuestionDOES THE POWER BUTTON HAVE TO BE PHYSICALLY CONTINUALLY HELD DOWN BY THE USER TO KEEP THE DEVICE IN THE RUNNING MODE ( AS WITH THE DYSON CORDLESS VACUUMS ) ?

QuestionCan this vacuum be used on laminate flooring or will the floor be scratched?

QuestionIs the length adjustable? What is the minimum length?

QuestionWhat accessories does this model come with? And is the pure one a 450 watt?

QuestionI am interested in a cordless vacuum to primarily do quick jobs in the kitchen/sunroom. I like the reviews on this Tineco Pure One S11 but I have an older historic home with limited outlets/wall space. Will this Tineco charge without wall mount?

QuestionDoes this PureOne S11 Smart come with the optional smooth roller for hardwood floors or do you have to purchase seperatley?

QuestionWhen will replacement batteries be available? Will they ever be available?

QuestionDoes it have a beater bar or brushes, or just suction? Thank you!

QuestionDoes this have a separate attachment for furniture, like for pet hair?

QuestionGood on wood and tile?

QuestionWhere is it made?

QuestionHow powerful is the suction compare to a wireless Dyson pet?

QuestionDoes it come with 2 batteries?

QuestionJust bought the unit. Cannot find where to plug it in to charge,

QuestionWhat is the difference between the S11, 12 and the Tango models?