“Brand new, but headphone jack doesn't work. Can I fix this myself? The headphone/microphone jack does not recognize any sort of plug in. Sound continues to come out of the speakers. I have had the laptop for almost 2 weeks and just realized this the first time I tried using headphones. Is there some way I fix this on my own?”
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1-4 of 4 Answers
When you plug it in does the volume show the headphone is plugged in? Did you run the DTS app and check those settings? Did you check the sound settings in Control Panel? Did you remove the sound drivers from device manager, then reboot the laptop? This would reinstall the drivers. Finally, if none of that works then return it. Don't fix it yourself since you will void the warranty. OH Don't forget about Geek Squad to check it out.
Sorry, there was a problem. Please try again later.You best bet is to go onto Toshiba's website and look for audio drivers for your model. If not then you could try to reset your laptop back to factory configuration. If it still doesn't work, go ahead and try to make a return/exchange at the store you bought it from. This could be a defect for your laptop and you might void the warranty if you try to (physically) repair it yourself that is if the driver solution doesn't work.
Sorry, there was a problem. Please try again later.Manufacture warranty. You will have to send it out.
Sorry, there was a problem. Please try again later.Sorry you're having problems with the microphone/headphone jack on your new Toshiba laptop. Have you tried connecting more than one device? If you can verify that the device you are connecting does work properly please call Toshiba tech support at (800) 457-7777 to troubleshoot the problem.
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