Questions & Answers

Q: QuestionCan the system be used with Amazon Alexa?

• A:Answer This system can be used with Amazon Alexa.

Q: QuestionDoes the system support WPA3 encryption?

• A:Answer This system does support WPA3 encryption.

Q: QuestionWhat is the weight of the product?

• A:Answer The product weighs 5 pounds.

Q: QuestionWhat are the security features included in the system?

• A:Answer The security features included in the system are Parental Controls, Guest Network, WPA3, HomeShield, DoS, and SPI Firewall.

Q: QuestionWhat is the maximum Wi-Fi range of the system?

• A:Answer The Wi-Fi range of this system is 6600 square feet.

Q: QuestionWill the TP-Link BE5000 also work with a Honeywell thermostat and myQ video keypad and garage door opener as well as a TP-Link camera and TP-Link doorbell?

Asked 11 months ago by picktownboy.

• A:Answer As long as these clients are based on Wi-Fi 2.4 or 5GHz yes the router will work with all of them

  Answered 11 months ago by TPLinkSupport

  
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Q: Questionhi, what is the maximum download and upload steaming?

Asked 1 year ago by oaa.

• A:Answer Hi oaa, Your Internet download and upload speeds will primarily be determined by your Internet provider and service plan. As for the Deco BE5000's speed capabilities, it is equipped with multi-gig ports (2.5 Gbps) for Ethernet, and supports up to 4324 Mbps over 5 GHz, and up to 688 Mbps over 2.4 GHz. Please bear in mind that Wi-Fi speeds will depend on your network environment, signal strength, and the capabilities of your client devices.

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionDoes this Mesh System support "Connection Preference" feature on it's Node. (Can you assign a certain device on a certain node)

Asked 3 weeks ago by Chiluspeppers.

• A:Answer Hi Piccolo, Yes. You can conveniently set up the Connection Preference feature using the Deco app.

  Answered 3 weeks ago by TPLinkSupport

  
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Q: QuestionWill this work with Samsung Galaxy S20 Ultra Cellphone

Asked 1 month ago by Andy.

• A:Answer Hi Andy, Yes. The Deco app is compatible with both Android and iOS smartphones, allowing you to conveniently set up and manage your home's Wi-Fi in the palm of your hand.

  Answered 1 month ago by TPLinkSupport

  
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Q: QuestionI have a security system that only connects to 2.4 band.Do I have to set up items to connect only to 2.4 band so won’t try to connect to 5 band . will it automatically know not to connect to other band? I don’t want to turn off either 2.4 or 5 bands.

Asked 1 month ago by Emtbhardy.

• A:Answer Hi Emtguy, Devices that connect exclusively via 2.4 GHz Wi-Fi―like your security system―will automatically know not to connect to the other band (they essentially don't even know it exists). You can confidently enjoy both 2.4 GHz and 5 GHz connectivity on your Deco without complicated configurations.

  Answered 1 month ago by TPLinkSupport

  
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Q: QuestionI have an HB610 (BE11000) that my ISP provided and I currently have it set up through the Aginet app. Are these compatible with my unit and can I set them up using the Aginet app?

Asked 2 months ago by MikeE.

• A:Answer Hi MikeE, No. Deco and Aginet are separate systems. We recommend contacting your ISP to determine what they recommend for expanding your network.

  Answered 2 months ago by TPLinkSupport

  
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Q: QuestionDo I need to purchase other items for it to work

Asked 4 months ago by Maribel.

• A:Answer Not at all. Just connect it to your current router and you are good to go!

  Answered 3 months ago by WorkingfromhomeVerified Purchase

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Q: QuestionDo I need to buy something else for it work? ,

Asked 4 months ago by Anonymous.

• A:Answer No works with WiFi systems

  Answered 2 months ago by RobertoRVerified Purchase

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Q: QuestionCOULD BE MOUNTABLE TO A WALL OR CEILING LIKE DECO X50?

Asked 5 months ago by DOHIO69.

• A:Answer Hi DOHIO69, Due to its design, the Deco BE5000 is intended for tabletop/desktop mounting. It does not have wall or ceiling mounting brackets or holes.

  Answered 5 months ago by TPLinkSupport

  
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Q: QuestionIs this compatible with starlink

Asked 8 months ago by Onecar.

• A:Answer You may need an adapter for Starlink to connect to a 3rdparty router but in general, yes, it is compatible.

  Answered 8 months ago by TPLinkSupport

  
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Q: QuestionDoes each Satellite need CAT 6, or do they communicate via wifi?

Asked 10 months ago by mumbles181.

• A:Answer they do both.

  Answered 5 months ago by RobertVerified Purchase

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Q: QuestionI dislike having to use a phone app. Does this system have a browser-accessible interface?

Asked 11 months ago by TheRetiredViking.

• A:Answer it does but it is poor.

  Answered 5 months ago by RobertVerified Purchase

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Q: QuestionWhat type of adopter support this device 110 volt or both 220 volt

Asked 1 year ago by Salman.

• A:Answer Hi Salman, The Deco BE5000 power adapters support an input voltage range of 100 - 240V, 50/60Hz.

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionI have a 2700 sq ft home, would I need three devices? How do I determine how many devices I need?

Asked 1 year ago by Napi.

• A:Answer I have three in a 2400 square foot house.

  Answered 10 months ago by picktownboyVerified Purchase

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