Questions & Answers

Q: QuestionWhat is the coverage area of this mesh Wi-Fi system?

• A:Answer This mesh system covers up to 8,100 sq. ft.

Q: QuestionHow do I set up this mesh system?

• A:Answer You can set it up easily using the Deco app.

Q: QuestionWhat is the maximum Wi-Fi speed this mesh system can achieve?

• A:Answer This mesh system can achieve speeds up to 14 Gbps.

Q: QuestionDoes this system work with voice assistants?

• A:Answer Yes, it works with Alexa and Google Assistant.

Q: QuestionHow many devices can connect to this mesh Wi-Fi system?

• A:Answer This mesh system can connect up to 200 devices.

Q: QuestionWhich frequency band does this router use?

• A:Answer This router uses the 6.0 GHz, 5.0 GHz, and 2.4 GHz frequency bands.

Q: QuestionIf I buy the three pack. Do i have to plug my modem into every single one or can is there a main one i plug it into?

Asked 4 months ago by Kevin.

• A:Answer Hi Kevin, Only the main Deco node needs to be connected to your existing Internet source (e.g., modem) via Ethernet cable.

  Answered 4 months ago by TPLinkSupport

  
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Q: QuestionIs there a monthly fee for the Wi-Fi?

Asked 5 months ago by Jess.

• A:Answer Hi Jess, There is no monthly fee to use your Deco Mesh Wi-Fi System. It simply connects to your existing Internet service source (e.g., modem, ONT, gateway) within your home to provide seamless Wi-Fi coverage. If you currently pay for an Internet service subscription through your Internet service provider, you will need to continue paying for that service to maintain Internet connectivity.

  Answered 5 months ago by TPLinkSupport

  
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Q: QuestionCan I connect an external hard drive using the USB port and have that drive available to all devices on the network?

Asked 1 month ago by Jane.

• A:Answer I havent done it, but according to a reviewer you can.

  Answered 3 weeks ago by JoelVerified Purchase

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Q: QuestionIs it possible to manually change the channel width of the 2.4 ghz band on this router (BE14000)? I have a BE16000 and it does not.”

Asked 3 months ago by MisterBig.

• A:Answer Hi MisterBig, Yes, the Deco BE68 supports manual channel and channel width configuration. Please ensure the Deco's firmware is fully up to date to enjoy the latest features and enhancements. For more information on how to use the channel and channel width selection features of the Deco BE68, please refer to our FAQ: https://www.tp-link.com/us/support/faq/4407/

  Answered 3 months ago by TPLinkSupport

  
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Q: Questionwill this work for verizon Fios

Asked 3 months ago by d.

• A:Answer Yes.

  Answered 3 weeks ago by JoelVerified Purchase

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Q: QuestionAre any of the Satellites suitable for outdoor use? Can I add an outdoor Satellite?

Asked 4 months ago by TraHa.

• A:Answer Hi TraHa, Only our Outdoor Deco models are designed and suitable for outdoor use. If you are looking to expand this Deco BE68 Tri-Band Wi-Fi 7 Mesh System, our Deco BE65-Outdoor would be a fantastic addition that can be quickly and intuitively added to the existing Deco Mesh Network via the Deco app: https://www.bestbuy.com/product/tp-link-deco-be65-outdoor-be11000-tri-band-mesh-wi-fi-7-router-ideal-for-garages-gardens-patios-or-any-outdoor-spaces-white/J39T6X294Z

  Answered 4 months ago by TPLinkSupport

  
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Q: QuestionDo the satellites have lan ports?

Asked 4 months ago by Budski.

• A:Answer Hi Budski, Yes, all of the included Deco nodes in this kit have the same hardware configuration and ports. During setup, one node is designated as the "main" Deco, and the others can be intuitively set up as satellites.

  Answered 4 months ago by TPLinkSupport

  
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Q: QuestionCan these be combinen with order wifi6 decos?

Asked 4 months ago by Alvaro.

• A:Answer Hi Alvaro, Yes. Thanks to their compatibility, you can mix and match Decos for your convenience. We generally recommend using the "best" or "newest" Deco model as the main Deco in your mesh network. You can use the Deco app to conveniently change your Main Deco.

  Answered 4 months ago by TPLinkSupport

  
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Q: QuestionI have a small smart panel, what are the dimension of primary unit?

Asked 6 months ago by MaryP.

• A:Answer Hi Sedona, Each Deco BE68 unit has the following physical dimensions: 4.23 x 4.23 x 6.93 inches (107.5 x 107.5 x 176mm).

  Answered 6 months ago by TPLinkSupport

  
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Q: QuestionBest buy shows it has 7 antennas and the streams are 2.4ghz 2x2 and both 5 and 6ghz are 3x3 each. Tp link website says the be68 be14000 has 8 antennas and 2x2 2.4ghz but the 5 and 6ghz are 4x4 each. Which is correct?

Asked 7 months ago by techman.

Q: QuestionCan you connect your Arlo cameras system to this mesh system?

Asked 9 months ago by Anonymous.

• A:Answer Hi, Depending on your Arlo camera model(s), you may be able to connect them directly to the Wi-Fi network of the Deco Mesh System. However, if you have Arlo camera models that require the use of an Arlo hub or Arlo base station, they may not support connecting directly to the Wi-Fi network. We would highly recommend contacting Arlo to verify which method(s) of network connectivity your Arlo system supports.

  Answered 9 months ago by TPLinkSupport

  
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