Questions & Answers

Q: QuestionCan I control this camera using voice commands?

• A:Answer Yes, you can control this camera using voice commands with Apple HomeKit, Alexa, and Google Home.

Q: QuestionWhat wireless networking standard does this camera support?

• A:Answer This camera supports the Wi-Fi 6 wireless networking standard.

Q: QuestionWhat is the field of view for this camera?

• A:Answer The field of view for this camera is 140 degrees.

Q: QuestionDoes this camera have two-way audio?

• A:Answer Yes, this camera has two-way audio for seamless communication.

Q: QuestionWhat is the maximum storage capacity supported by this camera?

• A:Answer This camera supports a microSD card with a maximum storage capacity of 512 GB.

Q: QuestionAre there any hidden costs associated with this camera?

• A:Answer No, there are no monthly fees or hidden costs associated with this camera.

Q: QuestionCan it be set to record at set times, like 10hrs straight, not just motion detection? In other words "24/7", via App and microsd. Or will it just work with subcription? Please be sure because c120 may or may not and I'm deciding which one.

Asked 1 year ago by Andkc.

• A:Answer Hi Andkc, Yes, you can set Continuous Recording schedules within the Tapo app when using local storage via a Micro SD card (not included) - by hour/day blocks, up to 24/7 rolling recording.

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionWill the camera continue operating without wifi connection? I would like to install w wifi is necessary, oh well, but I would like its continuous recording away from wifi as all my cameras have been hacked, so want to avoid anybody else’s acce

Asked 1 year ago by WoodsideStory.

• A:Answer Yes, TP-Link Tapo Indoor 2K Wi-Fi Security Plug-In Cameras can continue to operate even when the Wi-Fi connection is lost. However, certain functionalities will be limited. ocal Recording: If you have a microSD card inserted and formatted, the camera will continue to record video, including during motion detection or 24/7 recording, even if the Wi-Fi connection is lost. Limited Functionality: While the camera records locally, you won't be able to view the live feed, playback videos, or receive notifications through the Tapo app without a Wi-Fi connection. Wi-Fi Required for Setup: The camera needs a Wi-Fi connection to be configured initially. Local Network Access: You can still potentially view the live feed and playback videos by connecting your phone to the same Wi-Fi network as the camera, even if it's not connected to the internet.

  Answered 10 months ago by WaltS

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Q: QuestionHow can I get notifications only when the 'Alarm' is turned on? The Tapo app doesn't seem to support this, which makes it useless as a security camera.

Asked 1 year ago by JonnyFantastic.

• A:Answer There are modes where Tapo cameras can be set to be either "Home" or "Away". Each mode has it's own custom notification and alarm settings: so while "Home" you can have notifications and alarms turned off, and then "Away" can have notifications and alarms turned on. Then, as/when you leave the house, you turn the cameras to "Away" mode, thus activating a security status where you will be notified if the cameras see anything and if the alarm is activated. (And, vice versa, when you come home, turn set the cameras back to "Home" mode).

  Answered 1 year ago by Anonymous

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Q: QuestionIs subcription required?

Asked 2 years ago by KITTY.

• A:Answer No, subscription is not required. The Tapo application is free and you do have the option to subscribe to have the recordings stored on the cloud, but if you don’t want to you can just have the recordings on your SD card.

  Answered 1 year ago by RisenVerified Purchase

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Q: QuestionI am looking for noise based action taking camera. It will start recording when there is noise and stop when the noise is gone. Do you have a model for that one?

Asked 2 years ago by BoraA.

• A:Answer Hi! Yes, the camera supports Sound Detection options via the Tapo app. However, when it begins recording will depend on which video storage method you choose. For example, if you use the local storage method via Micro SD card (not included), the camera will perform 24/7 rolling recording, with notifications for activity/detection, and indicators on the video timeline to designate activity. However, if you opt to subscribe to a Tapo Care plan, this option offers detection-activated, clip-based recordings stored in the cloud.

  Answered 2 years ago by TPLinkSupport

  
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Q: QuestionIf I don't have an Android phone or an Apple HomeKit, can I still use this camera?

Asked 1 day ago by DrAstro.

• A:Answer Works with iPhone

  Answered 1 day ago by JoseVerified Purchase

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Q: QuestionAre they battery operated?

Asked 1 week ago by dl.

• A:Answer Hi dl, No. Tapo C125 Indoor 2K Wi-Fi Cameras are powered using the included power adapter(s).

  Answered 1 week ago by TPLinkSupport

  
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Q: QuestionAre they compatible with an android phone (Samsung)?

Asked 4 months ago by RaymondF.

• A:Answer Yes

  Answered 2 months ago by EmanuelOVerified Purchase

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Q: QuestionI would like to know if it's possible to automatically enable/disable the physical privacy mode on a schedule. We need the camera to be completely shut down (lens covered) every day from 6 PM to 8 AM for privacy, and automatically turn on/off.

Asked 4 months ago by chriss02.

• A:Answer Hi chriss02, Using the Tapo app's Smart Automation feature, you can set parameters such as time and device status to schedule Privacy Mode On or Off. If you would like assistance configuring these Smart Automations, please get in touch with our Support Team using the Support Portal on our official TP-Link Website: https://www.tp-link.com/us/support/contact-technical-support/

  Answered 4 months ago by TPLinkSupport

  
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Q: Questionwill this work with shentel internet wi-fi and tracfone cell service thanks

Asked 9 months ago by farmer.

• A:Answer I think you should have experts on hand to assist customer.

  Answered 6 months ago by HOLLYDVerified Purchase

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Q: QuestionWhat Micro SD cards do you recommend?

Asked 10 months ago by Kay.

• A:Answer About 128gb should be fine I wouldn't put any more than that best to not overload the camera for storage once half way full use an external drive to transfer if needed by computer

  Answered 2 months ago by EmanuelOVerified Purchase

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Q: Questiondoes this work with smartthings hub

Asked 10 months ago by Anonymous.

• A:Answer Yes, the Tapo Indoor 2K Wi-Fi Security Plug-In Camera is compatible with the Samsung SmartThings hub. You can integrate Tapo cameras into your SmartThings ecosystem, though full integration might not be available for all features, such as live video streaming within SmartThings. Tapo cameras offer event detection integration with SmartThings, allowing for specific events to trigger actions within your SmartThings routines.

  Answered 10 months ago by WaltSVerified Purchase

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Q: QuestionHello, I want to buy this camera and bring it to Peru where we use 220V. Will it support this voltage?

Asked 1 year ago by Oswal.

• A:Answer Yes, the TP-Link Tapo Indoor 2K Wi-Fi Security Plug-In Camera is designed to run on 220 VAC. While TP-Link states they don't recommend using the camera outside of its intended region for warranty purposes. The Tapo Indoor 2K camera is designed to operate on a voltage range of 110-220V, While TP-Link doesn't explicitly restrict functionality based on region, they advise against purchasing a camera intended for a different region due to potential compatibility issues with wireless channels and the aforementioned warranty limitations.

  Answered 10 months ago by WaltSVerified Purchase

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