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Questions & Answers

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Page Showing 41-51 of 51 questions
  • Questionhow to set correct time

    Asked by Anonymous.

    • Answer Hi! The Tapo app conveniently allows you to set the Location and Time information for your devices. In the Tapo app, select your camera, then tap Device Settings (cog in top-right), select Device Info, then select "Time Zone".

      Answered by TPLinkSupport

  • QuestionAre these cameras compatible with the Apple HomeKit?

    Asked by AppleHomekit.

    • Answer Hi! No, the Tapo TC85 Battery Powered Cameras with Solar Panels are not HomeKit compatible.

      Answered by TPLinkSupport

  • QuestionDoes this record the sound? If so, can you turn off the option to record sound?

    Asked by SoundRecording.

    • Answer Hi! Yes, the camera records both video and sound. Yes, you can toggle sound recording off via the Tapo app.

      Answered by TPLinkSupport

  • QuestionAre these cameras made in the USA?

    Asked by Cats.

    • Answer Hi! Our Tapo Outdoor Battery-Powered Wireless 2K Security Cameras are manufactured in multiple locations. Feel free to visit our official TP-Link website for full product specifications and documentation.

      Answered by TPLinkSupport

  • QuestionHow many cameras can be linked to the app? What is the distance where the cameras start picking up motion?

    Asked by shop.

    • Answer There is no quantitative limit on the cameras that can be set up or controlled by one account on the Tapo App, however, Tapo Care is only available to a maximum of 10 cameras on one account. If you would like Tapo Care for more cameras, you will need another account. The distance our cameras can detect motion depends on various factors, such as the size of the object, how it's moving, and the camera's settings. While we can't give a precise measurement for every situation, you can find the maximum detection distance for your specific camera model in its specifications.

      Answered by TPLinkSupport

  • QuestionCan you live stream from the app on your phone

    Asked by Eric.

    • Answer Hi! If you are asking whether you can monitor or open the camera's live view within the Tapo app, then yes.

      Answered by TPLinkSupport

  • QuestionCan the video be stored to a local/personal cloud storage device?

    Asked by Dave.

    • Answer No. For these battery-powered outdoor cameras, local storage is supported via Micro SD, and cloud storage is supported via a Tapo Care subscription.

      Answered by TPLinkSupport

  • QuestionDoes it work with existing ring alarm system and ring app?

    Asked by Micbrody.

    • Answer No, these are designed for setup and management using the Tapo app.

      Answered by TPLinkSupport

  • Questionis it compatible with SimpliSafe

    Asked by simple.

    • Answer Hi! The Tapo TC85 Battery-Powered Outdoor 2K Security Camera is designed for connectivity to your existing router's 2.4GHz Wi-Fi network, as well as setup and management via the Tapo app.

      Answered by TPLinkSupport

  • QuestionDoes it work with 5ghz internet?

    Asked by catlady.

    • Answer Hi! The Tapo TC85 outdoor wire-free battery camera is designed to connect with your existing network over 2.4GHz Wi-Fi. Many routers that support 5GHz also support 2.4GHz (also known as dual-band Wi-Fi). Please check your router's documentation to verify whether it supports both bands.

      Answered by TPLinkSupport

  • QuestionHow long does the camera record once it sees motion

    Asked by Anonymous.

    • Answer It records as long as it keeps sensing motion. You can adjust how often and how long it records on the app.

      Answered by ThiftyTechy