Questions & Answers

Q: QuestionDoes this smart plug work with Apple Home?

• A:Answer Yes, this smart plug seamlessly integrates with Apple Home.

Q: QuestionIs it possible to create schedules using this smart plug?

• A:Answer Yes, you can create weekly schedules using the scheduling features.

Q: QuestionHow long is the warranty for labor on this smart plug?

• A:Answer The manufacturer's warranty for labor on this smart plug is two years.

Q: QuestionCan I grant access to other people to manage the smart plug?

• A:Answer Yes, you can grant access to trusted individuals to manage your devices.

Q: QuestionDoes this smart plug have an auto-off timer feature?

• A:Answer Yes, this smart plug has an Auto-Off Timer feature.

Q: QuestionCan I control this smart plug with my voice?

• A:Answer Yes, you can control this smart plug with voice commands to Siri, Amazon Alexa, or Google Assistant.

Q: QuestionDo i need a Google, ALexa, APple hub to use this, or can my smartphone and the app just connect directly to it via home WiFI network?

Asked 2 years ago by David.

• A:Answer Hi! No, those are all optional integrations and are not required for setup or use of this Tapo Smart Plug. Your smartphone, the Tapo app, and 2.4GHz Wi-Fi network with Internet connectivity in your home is all you need to set up and enjoy these smart plugs.

  Answered 2 years ago by TPLinkSupport

  
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Q: QuestionHave 12 Kasa smart plugs purchased 2022. Will Kasa app recognize new Tp-link plugs? Can they be grouped together?

Asked 2 years ago by JPH.

• A:Answer I had the same question, I wanted my existing Kasa app to work with these new Tapo plugs. However, the answer is NO. I tried, but the app can't 'find' these new plugs. BUT, the good news is you can link your existing Kasa plugs in the Tapo app using your existing Kasa account. After you log in, you just tap 'authorize' and ALL your existing plugs will link all at once! Then just tap the + sign to add your new plugs. From then on, there's no need to use the Kasa app.

  Answered 1 year ago by Anonymous

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Q: QuestionDoes this work with 5G?

Asked 2 years ago by WilliamC.

• A:Answer This device requires a 2.4GHz band to be broadcasted. Most routers broadcast 2.4GHz and 5GHz bands even if you do not see them. If you do not have separate SSIDs for each band, you won't have a problem setting this up in the proprietary Tapo app. However, if you plan to use this with Homekit, connect your phone to the 2.4GHz band to complete the setup. To do so, you must either disable the 5GHz band, or lower the power with which it is broadcasted. After setup is complete, you can re-enable or restore full power to the 5GHz band. (It took me two days to figure this out.) I am unsure if the same trouble exists when adding to other Matter ecosystems.

  Answered 2 years ago by Beckonmuse

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Q: QuestionCan I plug a 1500-watt heater (electric radiator) into this safely? Can it handle that much power?

Asked 2 years ago by MissJubilee.

• A:Answer Hi! The Tapo TP15 is rated for 1800W / 15A @120V. That said, please note that in some cases, the 1500W rating on space heaters designates their "steady state" power draw, but their startup power draw may spike significantly higher. We would recommend verifying the documentation of your space heater, or contact the manufacturer, to ensure it will not exceed the rating specificcations of this spart plug.

  Answered 2 years ago by TPLinkSupport

  
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Q: QuestionDo these TP15 plugs offer energy monitoring? Even with a firmware upgrade? Which tapo matter plugs offer this?

Asked 1 year ago by RD01.

This question was asked about the related product: TP-Link - Tapo Smart Wi-Fi Plug Mini with Matter (3-pack) - White

• A:Answer No. Only the P110 and P115 models offer Energy Monitoring per https://community.tp-link.com/en/smart-home/forum/topic/586806 I bought these specifically for that feature and regret not doing more research.

  Answered 1 year ago by Anonymous

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Q: QuestionWhat is the continuous use wattage rating for this smart plug?

Asked 2 months ago by JPavs.

• A:Answer Maximum Load: 1800W @120V~ 15 A General Use / Resistive Load

  Answered 2 weeks ago by mpgreen204

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Q: QuestionWill it notify you via text or email if power is lost?

Asked 1 year ago by Anonymous.

• A:Answer No; however, we appreciate your interest in this type of feature, and we will share your feedback with our Tapo team for future consideration.

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionDoes the smart plug turn on automatically after a power failure?

Asked 1 year ago by Pop.

• A:Answer Hi! The smart plug will resume its last power state prior to the power failure. If the smart plug's outlet was enabled when power is lost, it will be On/Enabled when power is restored.

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionCan you program this to turn on and off every 30 minutes every day?

Asked 1 year ago by Kayo57.

• A:Answer Hi! You can add up to 32 schedules for each Tapo Smart Plug.

  Answered 1 year ago by TPLinkSupport

  
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Q: QuestionCan this work with siri on my iphone?

Asked 1 year ago by Lola.

• A:Answer Yes, I have 5 of these running Christmas lights in my living room and dining room, all controlled with Siri commands or through the Home app on my iPhone.

  Answered 1 year ago by BrianBVerified Purchase

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Q: QuestionDoes homekit integration require a hub?

Asked 1 year ago by jazzy.

• A:Answer No hub is required. Just download the app and you are all set.

  Answered 1 year ago by DrewVerified Purchase

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Q: Questionhow do I connect the smart plug to my Wi fi

Asked 1 week ago by Anonymous.

• A:Answer Hi, For detailed setup instructions, including Wi-Fi connectivity steps, please refer to our FAQ: https://www.tp-link.com/us/support/faq/2846/

  Answered 4 days ago by TPLinkSupport

  
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Q: QuestionDo these work 5ghz wifi?

Asked 1 week ago by Anonymous.

This question was asked about the related product: TP-Link - Tapo Smart Wi-Fi Plug Mini with Matter (3-pack) - White

• A:Answer No, these smart plugs are designed for 2.4 GHz Wi-Fi connectivity.

  Answered 4 days ago by TPLinkSupport

  
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