Questions & Answers

Q: QuestionWhat is the video resolution of this camera?

• A:Answer The video resolution of this camera is Full HD (1080p).

Q: QuestionIs this security camera weather resistant?

• A:Answer Yes, this security camera is weather resistant.

Q: QuestionWhat is the maximum operating temperature for this camera?

• A:Answer The maximum operating temperature for this camera is 113 degrees fahrenheit.

Q: QuestionDoes this security camera record audio?

• A:Answer Yes, this security camera records audio with two-way communication.

Q: QuestionCan I view a live stream from this camera?

• A:Answer Yes, you can view a live stream from this camera.

Q: QuestionDoes this camera have motion detection?

• A:Answer Yes, this camera has auto-on motion detection.

Q: Questiondoes this camera have 24/7 recording capability?

Asked 1 month ago by KelvinW.

• A:Answer Hi kel, No. The Tapo C400 records clips based on detected activity (depending on the detection settings you have configured in the Tapo app), with the option to store them locally on a microSD card (sold separately) or, if you prefer, in cloud storage via a Tapo Care Subscription.

  Answered 1 month ago by TPLinkSupport

  
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Q: QuestionCan I use in Ghana, West Africa?

Asked 1 month ago by Emma.

• A:Answer Hi Emma, As long as the Tapo app (Android, iOS) is available in your region, and the cameras are installed in a location where your router's 2.4 GHz Wi-Fi signal is sufficiently stable, they should work.

  Answered 1 month ago by TPLinkSupport

  
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Q: QuestionI do not have a smart phone, I use PC. Is a smart phone required or are these cameras functional with a PC and have alerts sent via email?

Asked 2 months ago by dendog.

• A:Answer Yes, Tapo requires the use of a smartphone or Tablet and the Tapo app.

  Answered 1 month ago by TPLinkSupport

  
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Q: QuestionCan I check the camera with my I phone

Asked 2 months ago by Anonymous.

• A:Answer Hi, Yes, the Tapo app is compatible with iPhones and can be installed via the App Store.

  Answered 2 months ago by TPLinkSupport

  
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Q: QuestionDo these cameras come in pack of 4 and do i need to do monthly subscription or fees and do they have local storage or recording

Asked 3 months ago by Anonymous.

• A:Answer Hi, The Tapo C400 Kit is currently available in a 2-Pack configuration. Local storage is available by using microSD cards (sold separately). A monthly subscription is not required unless you would like to try our optional Tapo Care Cloud Video Storage plan.

  Answered 3 months ago by TPLinkSupport

  
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Q: QuestionWhats the distance the wifi connection must be to the camera.

Asked 4 months ago by Michelle.

• A:Answer Hi Michelle, The camera should be installed in a location where your router's 2.4 GHz Wi-Fi signal is sufficiently strong and stable. If you are unsure of your router's current Wi-Fi range, you can try using your phone to test where the signal begins to degrade, then plan the camera's installation based on your findings. If need be, Wi-Fi Range Extenders or Mesh Wi-Fi solutions such as our Deco Mesh Systems can provide robust Wi-Fi coverage and range.

  Answered 4 months ago by TPLinkSupport

  
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