“I have a GalaxyA01. I am on auto pay for service. Now my phone is not working. If I buy a new Galaxy A01 and switch the sim card. May I keep my old number and still be on the same payment plan?”
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Hi. This is Cristy from TracFone Wireless. We will transfer your active phone number and existing service plan to the new phone using the SIM card inserted on it. Our branded phone comes with a SIM card to use. Should you need assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. To transfer your phone number and existing service plan to the new phone, you can text the word TRANSFER to 611611. Thank you.
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