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Hi. This is Frank from TracFone Wireless. Allow us to help you with it. To further assist, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. You may also text the word TUTORIALS to 611611 for phone tutorials. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.
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