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Hi. This is Marco from TracFone Wireless. Yes, they can help you with your concern. However, we can also assist you in setting up your new phone. To better assist you, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thanks.
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