“Is there a pre-paid menu on the phone? Can I buy an airtime card at the store and put it on the phone with the PIN from the back of the card?”
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Hi. This is Wendy from TracFone Wireless. There's no Prepaid menu on this phone. You can text "ADD" to 611611 to enter the PIN from an airtime card. You can also text "BUY" to 611611 to purchase plans. For further queries or concerns, please copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. You may also text HELP to 611611. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
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