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Hi. My name is Maria and I work with TracFone Wireless. The SIM card is removable but you cannot insert a different SIM card from another service provider. Please be informed that our branded phones are not carrier unlocked. However, we can facilitate the unlocking process of the device if you meet the set requirements. If you have any further questions or concerns, you can contact us via chat at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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