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Hi. This is Glen from TracFone Wireless. You must have your device activated with our TracFone Wireless service no fewer than 12 months with redeemed airtime cards in no fewer than 12 months. If you meet that requirements, we can unlock your device. For further assistance, please send us a private or direct message on our Facebook page. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
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