“I just purchased the TCLA3 phone; but I cannot find my minutes.”
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Sorry, there was a problem. Please try again later.Hi. This is Frank from TracFone Wireless. We are sorry to hear about it. Unfortunately, the phone does not show your balance of minutes. To check your balance, you can text the word BALANCE to 611611 or you can also log in to your account online on our website or through the TracFone My Account App. Should you need assistance, please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
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