A:Answer Hi. This is Cristy from TracFone Wireless. We're sorry for the trouble. We will make sure to send out notifications to our customers if the phone will no longer be compatible due to network carrier updates or changes. For more information, please contact us via chat using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.