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  • Question
    For the Turtle beach Elite 800's that release in a month, does it come with the same benefits that it does on turtle beach's website?   (11 Answers)

    For example, with the elite memember ship does it come wit:2 year extended warranty (currently 1 year for other products) for Elite products only Twitch Turbo trial membership of ad-free service Early access to Turtle Beach news and product information Exclusive discount & offers on TurtleBeach.com and partner websites Turtle Beach Ear Force Elite Membership card Choice of Turtle Beach Ear Force Elite Short Sleeve T-Shirt or Hooded Long Sleeve Tee Choice of Two free sets of Swappable Speaker Plates from TurtleBeach.com Best Buy Coupon) Also do we get the 2 year warranty that it says on the Turtle Beach website as well?

    By Turtle Beach Elite 800 October 15, 2014.

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    • Best 
      Answer

      From what I'm aware of you also get the 2 year warranty as well. Just have to wait for the Elite registration part of the Turtle Beach website to go live and then you can register.

      By Derek510 October 18, 2014.

    • Question
      Mic. issues   (10 Answers)

      as of 8-26-15 im reading that the mic on this is terriblwe. Do you still have to download something to fix it?

      By Anonymous August 26, 2015.

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        When I first got this head set I did run into a few issues with the Mic, my friends basically said I sounded far away when I was talking straight into the Mic. I updated the software by connecting it to my computer and it's been totally fine since then.

        By SteveB November 27, 2015.

      • Question
        PS4 Compatibility   (10 Answers)

        Is this headset compatible with the PS4?

        By Milo June 2, 2015.

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          Yes you can use with the ps4. You would need an optical splitter and run optical cable from ps4 and XB1 to splitter and from splitter to transmitter

          By TheCROW July 10, 2015.

        • Question
          does this work on the pc flawlessly?   (11 Answers)

          Wondering as I had bought ear force tangos from turtle beach late last year and despite them saying it would work it was plagued with issues.

          By Anonymous November 11, 2014.

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            Your computer must be equipped with a Dolby Digital Live sound card in order to get surround sound through the Turtle Beach Elite 800. It will work on a Windows or Mac OSX, but if your computer does not have a DDL sound card using a digital optical S/PDIF output, you will just get enhanced stereo audio and not surround sound.

            By CommunityAnswer November 11, 2014.

          • Question
            will it work with the ps4 and the x box one?   (11 Answers)

            By Anonymous December 22, 2015.

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            • Best 
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              It should because it is Bluetooth and base connects usb and optical which ps4 should also have . But I believe they have one for ps4 it's blue I believe . Hope his helped

              By nyc42otoker January 16, 2016.

            • Question
              Proper set up configuration for the optical and usb connections?   (9 Answers)

              When connecting a PS4 and and XboxOne, how do I route the USB and Optical connections, so that it will work with both systems without having to unplugging this and move it here. I understand how to connect one system or the other, but how do I do it at one time?

              By Anonymous March 2, 2015.

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                Don't think that's possible. You have to connect the usb cable into the console you're using.

                By xAngelitohh December 19, 2015.

              • Question
                PS4 controller cord?   (11 Answers)

                Does this require the 2.5mm to 3.5mm cord from the PS4 controller to the headset, or is it fully wireless via bluetooth?

                By boisebigd October 19, 2014.

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                  It is fully wireless via transmitter/charging stand. It will connect to the PS3 via bluetooth, not the PS4. There is a USB connection that goes from the PS4 to the charging stand/transmitter that powers the transmitter and makes it wireless, kinda like the USB dongle for the Playstation Gold Headset.

                  By Derek510 October 25, 2014.

                • Question
                  If there's headphone jack, then can't you just plug in a boom mic there?   (4 Answers)

                  By Trev December 1, 2016.

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                    Answer

                    I am not a expert on these but from the material that is included with the headset the headphone jack is for devices that don't have bluetooth like an old ipod i believe it's audio only. I had ASTRO 50's before this and my friends haven't complained about this headsets mic at all.

                    By Riseofxhuky December 1, 2016.

                    • Verified Purchaser
                    • My Best Buy® Elite Member
                • Question
                  Does the Bluetooth work for music? I mean can I stream music to them while playing.   (10 Answers)

                  By Partsguy April 4, 2016.

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                  • Best 
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                    Yes you can. Actually you can game, chat and listen to music all at the same time.

                    By BaByYeeSus April 9, 2016.

                  • Question
                    Why is not possible to order the TB 800x being physical present at 3 Best Buy locations? -- drove to those 3 locations on Saturday May/23/15   (3 Answers)

                    When I saw that the 800x were available at Best Buy Friday May/22, I immediately sold my TB xp510 I was using with my xOne with adapter to a buddy of mine and he bought them on the spot, I then drove Saturday May/23 to Best Buy to purchase the 800x from the store, went to 3 different stores (1 in Brownsville, TX and 2 in McAllen, TX), none had them in stock, even the BB sales associates were unable to order them from their computers. I tried to order them on my computer and would get an error message. WHY DOES BB ADVERTISE HAVE TB 800X AVAILABLE, WHEN THEY DON’T HAVE IT AVAILABLE?? Now I’m left without a headset, because I already sold my xp510 – BB PLEASE HELP!

                    By Pepe May 24, 2015.

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                    • Best 
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                      I've ran into the same issue. I've called multiple stores (all over the state) and even the main online headquarters in an attempt to get an answer. All I can derive from my calls is that they have yet to even get any of these in stock. Most of the in store locations I was at / called weren't even able to look this product up therefore it hasn't even been put into their systems yet and the online office simply said it was out of stock even though this is a brand new product. This is a prime example of either Turtle Beach not getting the product to Best Buy or Best Buy not doing their jobs to get new products to its consumers.

                      By Passin May 27, 2015.

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