“I’ve only had these barely two months and no one can hear me when gaming any longer. I have reached out to support twice with no response. Has anyone actually had luck with their customer service and if so how? Way too expensive to not work after two mo”
Answer This Question
1-2 of 2 Answers
They cheap out on the bom mic. So whenever you flip the extended mic up and down you are technically deteriorating it. I had the same problem and got another headset, I stop using it after finding some many people on reddit having the same trouble. Now the bracket plastic handband broke
Sorry, there was a problem. Please try again later.Hello! We are sorry to hear about the experience you've had with your Turtle Beach Headset, however, our Support Team would never ignore a Support request that has been properly submitted, and it can take up to 2 business days to get a reply. Our products are each sold with a manufacturer's warranty that we're happy to honor. Please fill out and submit the "Contact us" form located in the support section of the Turtle Beach website. A confirmation email will be sent to you once the form is properly submitted. Thank you and have a great day!
Sorry, there was a problem. Please try again later.