Questions & Answers

Q: QuestionDoes the Twinkly light string work with a smart home system?

• A:Answer The Twinkly lights can integrate with Google Assistant, Amazon Alexa, or Apple HomeKit.

Q: QuestionWhat is the maximum number of lights I can connect together?

• A:Answer You can connect multiple strings together for a total of up to 4000 LED lights.

Q: QuestionCan I control the Twinkly lights with my phone?

• A:Answer Yes, you can control the lights with the Twinkly app on your iOS or Android phone.

Q: QuestionHow many lights are on this Twinkly string?

• A:Answer This string of Twinkly lights has 400 individual LED lights.

Q: QuestionHow do I set up the Twinkly lights?

• A:Answer The Twinkly app will walk you through the setup process.

Q: QuestionCan I use the Twinkly lights outside?

• A:Answer Yes, these lights are certified for indoor and outdoor use.

Q: QuestionWhats is the actual length of this light strand because 230 feet seems long

Asked 4 years ago by Peler.

• A:Answer The actual length of the 400 light cluster string is about 34 feet, of which approximately 23 feet contains lights.

  Answered 4 years ago by enax

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Q: QuestionI have a 600 sting Gen II. It is not enough for my 9' tree. If I buy a 400 or 600 set Gen II can I combine them so they work together to create the correct display?

Asked 2 years ago by Tony.

• A:Answer Yes u can sync the two together to work as one

  Answered 2 years ago by MikieVerified Purchase

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Q: QuestionCan these make white?

Asked 4 years ago by Liz.

• A:Answer The RGB version of these creates colors by blending the three LEDs. White is achieved by turning on all three colors at the same level of intensity. In practice, if you get close enough, you'll see color in the white - it's not absolutely pure white. There are Twinkly strings that are RGB-W which include a 4th diode that's pure white. I assume that this would make purists happier, but for me, the white you get from RGB is fine. IMPORTANT: The RGB and RGB-W strings can't be grouped together. That is to say, if you're covering the front of your house with multiple strands and want an unbroken rainbow, you need to get everything either RGB or RGB-W. As I understand, if you have RGB set(s) on your house and RGB-W set(s) on your fence, you can run different (unsynchronized) programs on each set. (A rainbow here, sparkles there - or rainbows on both, but they would flow smoothly from one to another, it would be two separate rainbows.)

  Answered 3 years ago by JayBee

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Q: QuestionWould this 400 wrap around a 7 1/2 Christmas tree comfortably?

Asked 4 years ago by BigTexas.

• A:Answer Of course, but if you prefer a fabulous 3D effect, you can further increase the number of your LEDs by decorating it with 2 sets and creating a virtual group with the App!

  Answered 3 years ago by twinkly Team

  
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Q: QuestionIs the product boxes with multiple strands? Under the “specs” it states it’s 236 feet… under a different Q&A it was stated the actual length was 32 feet. How is there such a huge difference? What is the actual length in box?

Asked 4 years ago by James.

• A:Answer 32ft

  Answered 4 years ago by GlitzzygirlVerified Purchase

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Q: QuestionDoes this work on 5 GHz?

Asked 4 years ago by wmurphyhh.

• A:Answer I have a 600-light strand, the app and the instructions specifically state you need a 2.4 Ghz network. I can't imagine that it would be different for the cluster version.

  Answered 3 years ago by JayBee

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Q: QuestionHow long is this light string? is the plug on the end or the middle?

Asked 4 years ago by Morklor.

• A:Answer Approximately 34 feet, of which 23 feet contains lights. The plug is on one end, not in the middle.

  Answered 4 years ago by Enax

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Q: QuestionAre you able to connect multiple strands together for the exterior of a house?

Asked 2 years ago by spjon27.

• A:Answer Hi there! Of course, you can extend two or more products on the Twinkly app, using the Group feature! With the Join Group, in fact, you can virtually connect your devices (if they have the same LED profile, or at least RGB and RGBW), to make so they work as a single bigger one, without needing to physically connect them. For anything related, you can refer to the Help Center on twinlky.com, or write directly to our Support team using the Contact Us form, we'll be happy to assist!

  Answered 2 years ago by twinkly Team

  
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