Questions & Answers

66 Questions & 127 Answers
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  • Question
    Is the subwoofer wireless?   (5 Answers)

    By Mike June 1, 2016.

    Answers
    • Best 
      Answer

      Thank you for inquiring about our product. The sub is wireless from the sound bar, but will still need to be plugged into a power supply. Thanks again and have a great day.

      By VIZIOEntertainmentExpert June 1, 2016.

      • Brand Representative
  • Question
    What is the difference between the 2.1 and 3.1 versions of this soundbar system?   (5 Answers)

    By Phyl September 2, 2016.

    Answers
    • Best 
      Answer

      The 3.1 channel version has a center channel - a separate speaker in the middle of the sound bar - in addition to the left and right end speakers. This can provide notably better dialog clarity as most dialog (voices) come from the center speaker. With only 2 channels the voices are mixed with the music and sound effects in the left and right speakers.

      By Techguy December 5, 2016.

    • Question
      I was told this sound bar has 3 speakers inside the sound bar plus the sub woofer, but the specs indicate only 2 speakers and nothing about the sub-woofer. What is in fact inside the sound bar?   (3 Answers)

      By bobn May 16, 2016.

      Answers
      • Best 
        Answer

        Thank you for inquiring about our product. This is a 3.1 sound system with three speakers (left, right, and center) in the soundbar, and then the subwoofer is it's own speaker. Thanks again and have a great day.

        By VIZIOEntertainmentExpert May 16, 2016.

        • Brand Representative
    • Question
      Does the HDMI In/Out passthough a 4K video signal? If I have a 4K upscaling bu-ray player attached to HDMI In, does HDMI Out preserve the 4K signal to a UHD TV?   (3 Answers)

      By hakanson June 26, 2016.

      Answers
      • Best 
        Answer

        Thank you for a great question! I apologize, but the HDMI passthrough would not properly passthrough a 4K signal. With this, we'd recommend connecting your device to your TV directly, and connecting the soundbar either via optical, or HDMI-ARC, as it is ARC compatible. Thanks again and have a great day!

        By VIZIOEntertainmentExpert June 27, 2016.

        • Brand Representative
    • Question
      This indicates that this sound bar has wifi. Would it be able to sync with the proposed wifi portable speakers coming out by vizio? If not, what is the purpose of the wifi in the sound bar?   (3 Answers)

      By BCvizio May 18, 2016.

      Answers
      • Best 
        Answer

        I'm not sure that the other answer from Vizio makes sense to me, since this is a SmartCast enabled device. The point of SmartCast is to stream over WiFi, so I would presume that it is, in fact, a WiFi enabled device. The Vizio page for this device (http://www.vizio.com/audio/sb3831d0.html) indicates that it has 802.11n. In addition, yes, I believe the point of all of these SmartCast enabled devices by Vizio are to work together, and thus would be compatible with the other WiFi speakers Vizio is releasing soon.

        By Alex June 11, 2016.

      • Question
        How many watts is this system?   (1 Answer)

        By Jay November 20, 2016.

        Answers
        • Best 
          Answer

          In some home theater setups, users purchase components separately. So a user would need to purchase a receiver, an amplifier, and individual speakers. When piecing together a home theater system in this fashion it’s important to balance the system. Measuring the wattage each device is capable of transmitting & receiving and the impedance of each device (measured in OHMs) was balanced to achieve the maximum sound pressure level (or volume measured in decibels). Typically a speaker that can receive a higher wattage are also capable of creating a higher Sound Pressure Level (decibels). It’s important to note that watts is a measure of power, but sound pressure level, (The measure of volume), is the end result. In VIZIO Sound Bar Systems the components are self-contained and balanced so the wattage transmitted between each internal component is already configured to give you the maximum Sound Pressure Level, which for this Sound Bar is 101 dB.

          By VIZIOEntertainmentExpert November 22, 2016.

          • Brand Representative
      • Question
        If I hook this soundbar up to the Visio E40-C2 40" LED tv using the HDMI connection will the TV remote control the volume?   (2 Answers)

        By Cory May 21, 2016.

        Answers
        • Best 
          Answer

          It does with my Vizio p65-C1 hooked up the same way.

          By bluecord July 13, 2016.

        • Question
          Dimensions?   (4 Answers)

          By Lodger February 16, 2017.

          Answers
          • Best 
            Answer

            38 inches long by 3 inches high

            By Hotrod70c February 16, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Will this sound bar pair with Bose Quietcomfort 35 headphones?   (1 Answer)

          By Tony November 28, 2016.

          Answers
          • Best 
            Answer

            The Bluetooth on our Audio Products is an input. They do not have Bluetooth audio out.

            By VIZIOEntertainmentExpert November 29, 2016.

            • Brand Representative
        • Question
          What are the specifications of the sound bar. Height, etc.   (3 Answers)

          By Anonymous November 21, 2016.

          Answers
          • Best 
            Answer

            The height and depth is exactly 3 inches, the length is exactly 38 inches. Hope this answers your questions.

            By atticus6986 February 17, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member

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