A:AnswerI was new, it's a very good toaster oven too, it's worth the price, although I had a discount code and a sales price adjustment too! It's a big oven, never owned a toaster oven that you pre-heat? Cook's great, I use mostly the bake function, for fast cooking I use convection. I use a drip pan and grill from another oven I use to own, it fits perfectly in this oven! In short I would recommend this toaster oven, this the first Waring toaster oven, I have owned. Has a good warranty too!