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Questions & Answers

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Page Showing 201-220 of 730 questions
  • Questioncan I use this to copy everything on my desktop computer

    Asked by help.

    • Answer Hello, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. The drive is designed and test for Windows and Mac computers. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionHow do I see what is backed up on the WD Easy Store? How can I tell if it is set to copy everything every week or just the changes and additions from one week to the next?

    Asked by Carll.

    • Answer Hello, Please know that Support for WD Backup has ended. Users can download Acronis True Image for Western Digital to back up the drives. You can visit download section or product page on our support website to get the information and downloads. You can download Acronis True Image for Western Digital by visiting the below mentioned link:"Acronis True Image for Western Digital" https://downloads.wdc.com/acronis/AcronisTrueImageWD_WIN.zip .Please refer to the mentioned link to setup the backup: https://support-en.wd.com/app/answers/detail/a_id/20077/kw/backup .Easystore Portable User Manual (PDF): https://products.wdc.com/library/?id=1542&type=25&cn=4779-705168&lang=en To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionHow can u tell if it is backing up. There doesn't seem to be a bar or texting that shows what files are being copied

    Asked by Gambone.

    • Answer Hello,Please be informed that the WD Easystore drive is a plug 'n' play external portable drive tested and designed only for Windows and Mac computers.The drive ships with a USB 3.0 cable and uses USB 3.0 Type-A interface. Easystore Portable User Manual (PDF): https://products.wdc.com/library/?id=1542&type=25&cn=4779-705168&lang=en To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWhat do I buy to plug this into my laptop

    Asked by Katie.

    • Answer Hello Katie,Please be informed that the WD Easystore drive is a plug 'n' play external portable drive tested and designed only for Windows and Mac computers. The drive ships with a USB 3.0 cable and uses USB 3.0 Type-A interface. Easystore Portable User Manual (PDF): https://products.wdc.com/library/?id=1542&type=25&cn=4779-705168&lang=en To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • Questionbought easystore from bestbuy to backup my files MacBook Pro but can't make it to work for some reason. please advise.

    Asked by jack.

    • Answer You need to format the drive first and foremost. It should work then. Plug into Macbook, click on the hard drive and format it. I bought one for my Macbook to store pics in. It worked for me once i formatted it.

      Answered by JaeGamer

  • Questionpassword protection?

    Asked by Anonymous.

    • Answer Hello,Please be informed that the WD Easystore drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. However, you can refer to the mentioned link for more information about the password protection: https://support-en.wd.com/app/answers/detail/a_id/4817 -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • Questiondoes it come with a cable

    Asked by jay.

    • Answer Hello jay, Please be informed that the WD Easystore drive is a plug and play external portable hard drive. Yes,The drive ships with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. To know more information related to the drive inside the external drives please refer to the link: https://support-en.wd.com/app/answers/detail/a_id/13652 -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill harddrive save existing content from dvr and can it be viewed or downloaded onto new dvr

    Asked by Glenn.

    • Answer Hello Glenn,Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive ships along with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. We recommend you to please contact your host device vendor support to check whether the drive will support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes this external hard drive take the older floppy disks and CD disks

    Asked by Floppy.

    • Answer Technology are alway change

      Answered by Ketul

  • QuestionCan I use this to take pictures off my iPhone 11 pro

    Asked by Anonymous.

    • Answer Hello,Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. The drive is designed and test for Windows and Mac computers. Therefore, we recommend you to move the data from phone to computer or vice versa using your computer. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionDoes this device have the ability to play DVD – R?

    Asked by Phil.

    • Answer Hello Phil, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive ships along with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. We recommend you to please contact your host device vendor support to check whether the drive will support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan I install a hard drive from a non working computer that used Windows XP into this to transfer files to a Windows 10 computer?

    Asked by Montanahiker.

    • Answer Hello Montanahiker,You can try to connect it and see the drive shows up or not but please check with the system/Motherboard vendor whether drive will fit and support the system. Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIf I transfer photos/videos from a phone, can I then connect via USB to a Macbook or Windows desktop and access the photos/videos?

    Asked by Belle.

    • Answer Hello,Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. The drive is designed and test for Windows and Mac computers. Therefore, we recommend you to move the data from phone to computer or vice versa using your computer. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • Questioncan i use this with my IPAD AIR 2 WILL THE CABLE FIT MY IPAD OR DO i HAVE TO GET A NEW CABLE?

    Asked by Kat.

    • Answer Hello Kat,Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A​​​​​​​ Interface. In order to know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan I use this to download all my DVR'S From my old reciever to my new reciever

    Asked by DishReciever.

    • Answer Hello, Please be informed that the WD Easystore Drive is a plug 'n' play device tested and designed for Windows and Mac computers. The drive ships along with a USB 3.0 cable​​​​​​​ and uses USB 3.0 Type-A interface. We recommend you to please contact your host device vendor support to check whether the drive will support. For more info on the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan you use this drive for both MAC and windows files - I have both computers.

    Asked by Notatechy.

    • Answer Yes

      Answered by KarenI

  • Questioncan it do usb 2

    Asked by Anonymous.

    • Answer Hello ,Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A​​​​​​​ Interface.Yes You can it on Second USB Port.For more information: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team

  • QuestionDo I need to buy another cable for plugging in the type c (Mac Pro)?

    Asked by Anonymous.

    • Answer Hello,Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. The drive comes with USB 3.0 Type-A​​​​​​​ Interface.Yes,You need to buy a Type-A​​​​​​​ To Type -C Converter or cable.For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionHow long does it take to install on windows 8.1

    Asked by Lesha.

    • Answer Hello, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. The drive is designed and test for Windows and Mac computers. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan you use this to download your iphone 11 pictures and files

    Asked by Gabe.

    • Answer Hello Gabe, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device designed and tested for Windows & macOS. It has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. We have not tested the drive with mobile devices, so we recommend you to move the data from phone to Drive using your computer. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information

      Answered by Western Digital Team