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  • QuestionI have 50-60 files approx. 1000 k.b. per I want to save on an external hard drive. Is 2 t.b. enough storage for the files I have downloaded?

    Asked by Jim.

    • Answer Hello, Please be informed that as per the mentioned query the drive has the enough space to transfer this much amount of data. For more information about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf

      Answered by Western Digital Team

  • QuestionCan it work on ps5?

    Asked by Anonymous.

    • Answer Hello, Please be informed that the WD Easystore Portable drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. You can store the games but not play directly from the external drive. We recommend you to please check with your host device vendor for more compatibility information, Moreover we suggest you to check out our WD_Black Series of drives for PS5. For more information about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf

      Answered by Western Digital Team

  • QuestionDoes this hard drive work with am iMac desktop computer

    Asked by IMac.

    • Answer Hello IMac, Please be informed that the WD EasyStore Portable Hard Drive is a plug-and-play device designed and tested for Windows and macOS. Please know that the device is ready for Windows computers out of the box but can be formatted using the HFS+J file system for use with macOS 11+. For more information about the drive, see the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need help? Please see our "'Contact Us'" page for details.

      Answered by Western Digital Team

  • Questionwhat are the drives size/dimensions?

    Asked by jvp.

    • Answer Hello, Please be informed that the dimensions of the WD Easystore Portable are 4.33" x 3.21" x 0.6" (L x W x H).

      Answered by Western Digital Team

  • QuestionIs the cable included?

    Asked by 123D.

    • Answer Hello, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and the drive comes with Portable hard drive, SuperSpeed USB-A cable (5Gbps) and Quick install guide. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCan I download photos to this device directly from android phone?

    Asked by JennD.

    • Answer Hello JennD, Please be informed that the Easystore Portable hard drive is designed and tested for Windows and macOS computers. We have not tested the drive on mobile devices or an iPad. We recommend to use computer to backup the phone to the drive. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs the external hard drive Compatible with steam deck?

    Asked by Sb1974.

    • Answer Hello, Yes, the WD Easystore external hard drive is compatible with the Steam Deck. You can easily expand your storage by connecting the WD Easystore to your Steam Deck, allowing you to store more games, media, and files

      Answered by Western Digital Team

  • Questionis it compatable with windows 11?

    Asked by jayo.

    • Answer Yes. Just used a 1 TB version bought 2020 on a Windows 11 laptop. Plug and Play. (I just "cut & pasted" [copied] a lot of folders from flash drives....)

      Answered by frugal

  • QuestionDoes this product come with the USB cord?

    Asked by Linda.

    • Answer Hello Linda, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device and the drive comes with Portable hard drive, SuperSpeed USB-A cable (5Gbps) and Quick install guide. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionMy book fell on the floor and no longer works. If I buy a new Mybook can I just copy all my movies I have save on my TV. I have Dish.

    Asked by Sonny.

    • Answer Yes you can. I did the same thing. I have 17 of this and they are all full . That’s how much media I have. They never fail. They always work. I even store them all in a plastic lid container that is shoe box size. Just always eject them properly from your pc .

      Answered by DanielE

  • QuestionCan it backup movies on dvr

    Asked by Anonymous.

    • Answer Hello, Please be informed that we would recommend our customers to choose WD purple drive for DVR/ NVRs. We have tested WD Easystore drive on Windows and Mac computers for seamless operation. For more information about WD Easystore portable hard drive: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs it combative with ps5

    Asked by Ff.

    • Answer Hello, Please be informed that the WD Easystore Portable drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. Moreover, you can store the games but not play directly from the external drive. We recommend you to please check with your host device vendor for more compatibility information. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs there some kind of user manual? My package only has the lawyer required info'

    Asked by AlKn.

    • Answer Hello, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A​​​​​​​ Interface. In order to know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill this be good to add to my gaming PC and add games?

    Asked by Jay.

    • Answer Hello Jay, Please be informed that the WD Easystore Portable drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. Moreover, you can store the games but not play directly from the external drive. To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionIs the WD Black Easystore 2TB External USB 3.0 Portable Hard Drive compatible with a PlayStation 5 console?

    Asked by BSUFANID.

    • Answer I have not tried to connect it my son’s PlayStation 5 yet

      Answered by Wagdog12

  • QuestionWill this work with Windows Vista?

    Asked by Tom.

    • Answer Hello Tom, Please be informed that Western Digital drives are not tested with the vendor end of life operating systems and are optimized for more recent versions of OS. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWould this work to record from a smart tv?

    Asked by Anonymous.

    • Answer Hello, Please be informed that the WD Easystore drive is a plug 'n' play device tested and designed for Windows and Mac computers. The easystore portable drive is both USB 3.0 ready and USB 2.0 compatible and comes with USB 3.0 Type-A​​​​​​​ Interface. We recommend you to please contact your host device vendor support to check whether the drive will support. In order to know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionCould I use this to copy a bootable disc image to?

    Asked by Anonymous.

    • Answer Hello, We would like the opportunity to gather more information to isolate the issue and to assist you directly or we request you kindly open a support ticket at: https://support-en.wd.com/app/askweb to elaborate on the issue and, our support team will get in touch with you at the earliest. -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team

  • QuestionWill it work with android phone for pictures

    Asked by E.

    • Answer Yes depending on how you hook it up but i would jus get a sd card most phomes have sd slots

      Answered by Anonymous

  • QuestionCan you retrieve data from WD easystore that stopped working

    Asked by RickeyD.

    • Answer Hello RickeyD, Western Digital does not have any in-house data recovery service in order to recover the files from the affected/non-functional hard drives. You may need to contact a Data Recovery company to recover the data. If there are no backups or second copy of the data on an different device or location and data recovery is required, please contact one of our Data Recovery Partners or refer to link : https://www.westerndigital.com/support/store/warranty-services/data-recovery -Need Help? Please see our "'Contact Us" page for information.

      Answered by Western Digital Team