A:AnswerHello, We are sorry for the inconvenience. We recommend you please refer to the link (https://support-en.wd.com/app/products/downloads/softwaredownloads) to download Acronis True Image for Western Digital to backup the contents to the drive. If you face any issues, kindly please open a ticket at (https://support-en.wd.com/app/askweb)
A:AnswerHello Ben, Please be informed that the WD Easystore Portable drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We recommend you to please check with your host device vendor for more compatibility information. For more info about the drive, Please refer to the following link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.
A:AnswerHello, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device designed and tested for Windows & macOS. It has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.
A:AnswerHello PeteC, Please be informed that the WD Easystore Portable Hard Drive is a plug 'n' play device designed and tested for Windows & macOS. It has connectivity with USB 3.0 devices as well as backward compatibility with USB 2.0 devices. We have not tested the drive with mobile devices, so we recommend you to move the data from phone to Drive using your computer. For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.
A:AnswerHello Rinjak, Please be informed that the WD Easystore Portable drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. Additionally, you can store games but not play them directly from an external drive. We recommend you to please check with your host device vendor for more compatibility information. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.
A:AnswerI notice mines makes a clicking sound also. But I only closely paid attention gto this when I was using an USB multi-port and had it connected to this. When using some of these multi-port USBs, although you can hook up to 6 devices into it, it will only allow a few to actually connect at one time. The clicking sound I got was because I had 4 devices hooked to the device so the External hard drive made clicking sounds because it was trying to connect. ..But for your question, First I would try to take it to Geek Squad to see if they can remedy the problem. Maybe there is something wrong with your connection to whatever device you are hooking it up to. But Geek Squad should be able to retrieve the information you seek or maybe even help fix the problem of not connecting. It maybe be something as simple as a Microsoft issues that won't detect the device
A:AnswerHello, Please be informed that we would recommend our customers to choose WD purple drive for DVR/ NVRs for mainstream surveillance. You could try using WD Easystore drive it may or may not work with it. However, Please check with the manufacturer vendor whether the drive will fit and support the host device. For more information about WD Easystore drive: http://products.wdc.com/library/AAG/ENG/4078-705145.pdf -Need Help? Please see our "'Contact Us" page for information.
A:AnswerNo. Compressed files (e.g. zip format) are different than encrypted data/drive. Since the drive ships formatted as NTFS, I am sure the drive can be encrypted. Try the WD Security application from WD support
