Questions & Answers
- Model:
- WDBKUZ0020BBK-WESN
- |
- SKU:
- 5792402
Q: QuestionWhich Mac book version is this compatible with. For example High Sierra, El Capitan, Catalina. The last one I purchased I could only use for a year, it wasn't compatible with my software upgrade.
Asked by Gknee.
- A:Answer Hi Gknee, The WD EasyStore portable hard drive comes preformatted for Windows computer. The hard drive can be reformatted in the supported file system for Mac OS by following simple steps mentioned in the link mentioned below: Reformatting Required for Mac OS Compatibility: https://support-en.wd.com/app/answers/detail/a_id/3879 Need Help? Please see our "'Contact Us" page for information
Answered by Western Digital Team
Q: QuestionWill this work with my gaming pc
Asked by Hellojello4444.
- A:Answer Hi Hellojello4444, WD Easystore Portable External Hard Drive is a plug and play drive having USB 3.0 (USB 2.0) interface designed and tested to work with Windows and Mac computers. "How to Partition and Format a WD Drive on Windows and macOS": https://support-en.wd.com/app/answers/detail/a_id/8200 Need Help? Please see our "Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionIs this compatible with Windows 7 as well as with Windows 10?
Asked by Chuck.
- A:Answer Hi Chuck, Please note windows 7's support is EOL from Microsoft, you may experienced a few issues. Please refer to the link mentioned below to know more about this drive. https://shop.westerndigital.com/en-us/products/portable-drives/wd-my-passport-usb-3-0-hdd#WDBYVG0010BBK-WESN Need Help? Please see our "'Contact Us" page for information
Answered by Western Digital Team
Q: QuestionI have an old pavilion HP. Need to backup my system. Will this work?
Asked by EasilyConfused.
- A:Answer Hi EasilyConfused, Please know this drive comes with WD Backup software plan. In order to get data backed up automatically you need to setup WD backup software. Please refer to the link mentioned below to set up the a Back up plan per your preferences. "How To Backup Files Using WD Backup" https://support-en.wd.com/app/answers/detail/a_id/3653 "WD Backup Online User Guide and Solutions" https://support-en.wd.com/app/answers/detail/a_id/12279 Need Help? Please see our "'Contact Us" page for information
Answered by Western Digital Team
Q: QuestionA friend downloaded about 5,000 photos for me on a WD EasyStore. He is a PC Windows guy. What are the steps to connect / access my EasyStore photos with my MacBook Pro on my eMali or Photos. I plug in the WD Easystore but do not get a "device" listing
Asked by Age80Rookie.
- A:Answer Hi Age80Rookie, The WD My Easystore external hard drive comes pre-formatted for Windows computer. The hard drive can be reformatted in a supported filesystem for Mac OS. Please refer to the link mentioned below for more information. Reformatting Required for Mac OS Compatibility: https://support-en.wd.com/app/answers/detail/a_id/3879 Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionDoes this work with comcast Xfinity cable box
Asked by Chip.
- A:Answer Hi Chip, Thanks for showing your interest in WD Easystore drive. We have tested this drive only with windows and macOS. Refer to the link mentioned below to know more about the drive. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf Need Help? Please see our "'Contact Us" page for information
Answered by Western Digital Team
Q: QuestionHow do I get this to work for my ps4?
Asked by Drizzy.
- A:Answer Hi Drizzy Thank you for showing your interest in the WD Easystore drive. Please know this drive ships ready to use with Windows. For more information refer to the link mentioned below. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf. We have tested this drive only with MacOS and WindowsOS. You can use this drive with your PS4 by reformatting the drive into the compatible file system but we do not recommend. Moreover, you can reconsider the WD My Passport for Gaming for ps4. Need Help? Please see our "'Contact Us" page for information
Answered by Western Digital Team
Q: QuestionCan I protect data with password?
Asked by Todaf.
- A:Answer Hi Todaf, Thanks for showing your interest in WD Easystore hard drive. You can set up password on this drive using the Windows encryption features. For more information you can contact to Microsoft. Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionCan I add this to my Tivo bolt
Asked by Messy.
- A:Answer Hi Messy, Please know WD My Easystore preformatted for Windows computer and tested only with macOS and WindowsOS. For more information you can refer to the link mentioned below. http://products.wdc.com/library/UM/ENG/4779-705168.pdf Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team
Q: QuestionWhat if I have a usb 2.0 port in my computer? Will it still work?
Asked by Mike.
- A:Answer Hi Mike, Yes, The USB 3.0 interface supports interface transfer rates up to 10 Gb/s. USB 3.0 is backward compatible with USB 2.0. A USB 2.0 interface supports interface transfer rates up to 480 Mb/s. Need Help? Please see our "'Contact Us" page for information
Answered by Western Digital Team
Q: QuestionCan I download data from a PC to this hard drive and install the downloaded data to a Mac?
Asked by KP.
- A:Answer Hi KP, Yes, you can copy the data from your PC to this drive this drive is enabled to work on both mac and PC. The hard drive needs to be reformatted in a supported filesystem that is ExFAT format. Please refer to the link mentioned below to know how to reformat the external hard drive. How to Format a WD hard drive to exFAT or FAT32 File System: https://support-en.wd.com/app/answers/detail/a_id/20821/kw/exfat Need Help? Please see our "'Contact Us" page for information
Answered by Western Digital Team
Q: QuestionWhat external hard drives will work on a Windows 7 desktop and laptop?
Asked by Coyote.
- A:Answer Hi Coyote, Please know windows 7 is EOL from Microsoft. Please refer to the link mentioned below in order to know about this drive. You may use this with Windows 7 computer, but we do not recommend. http://products.wdc.com/library/AAG/ENG/4078-705145.pdf Need Help? Please see our "'Contact Us" page for information
Answered by Western Digital Team
Q: QuestionWill this work on an acer nitro 5?
Asked by Charles.
- A:Answer Hi Charles, Thank you for showing your interest in the WD Easystore drive. In Order to know the compatibility. I would request you to please contact the Motherboard or computer manufacturer.
Answered by Western Digital Team
Q: QuestionCan I use it to transfer files between computers, or is it only configured to use on a single computer? I want to be able to save a file from my iMac to transfer to my Macbook then save updated file back to my iMac.
Asked by Mary.
- A:Answer Yes, it’s basically a really large usb drive. You can plug into multiple machines to transfer files (as long as the computer recognizes the file format). In your situation transferring between MacBook and iMac, should have no problems at all. Enjoy
Answered by Buster
Q: QuestionCan this be used as a DVR for a dish network wally receiver ?
Asked by BAKEBAKE.
- A:Answer No.
Answered by Lilia
Q: QuestionDoes this hard drive automatically back up files every time you connect it to a laptop or desktop?
Asked by harvey.
- A:Answer No you have to backup files manually
Answered by Jolemite
Q: QuestionI see that newer WD Passports come with a cord that uses USB-C and an adapted for USB 3.0. Does this one include a USB-C option?
Asked by JL.
- A:Answer Mine only came with the USB 3.0 cord.
Answered by Matt
Q: Questionis usb 3.0 cord included
Asked by merlin.
- A:Answer Yes ,the USB 3.0 cord is included.
Answered by CommunityAnswer
Q: Questionwill this product work with my 2020 MacBook Pro?
Asked by junfresh.
- A:Answer Hello Junfresh, Yes it should work just have to buy a separate adapter that’s usb From the hard drive to usb-c for the port on you MacBook unless they went back to regular usbs. I have a 2017 13” MacBook Pro and I have to buy the additional adapter for my usbs or anything I wanna hock with that has a usb. I bought that for more storage for my ps4. I have this for my MacBook LaCie 2TB Mobile Drive External Hard Drive USB-C USB 3.0 https://store.apple.com/xc/product/HMTZ2ZM/A which come was the usb-c cord in it already at least mine did. The USB to usb-c adapter is $19 before taxes directly from Apple. It’s also the same price from Best Buy’s. I am providing the link for it here from the Apple store USB-C to USB Adapter https://store.apple.com/xc/product/MJ1M2AM/A
Answered by Albert
Q: QuestionIs this hard drive good for a ps4
Asked by Doobie.
- A:Answer Yes, this is good for PS4.
Answered by CommunityAnswer
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