Questions & Answers

Q: QuestionHDD OR SSD?

Asked 4 years ago by SMITTY.

• A:Answer Hello SMITTY,WD My Cloud Home Duo Personal Cloud Storage device and appreciate your time providing the feedback. Also, we are sorry for the inconvenience caused to you while moving the data manually..We would like to inform you that WD My Cloud Home Duo is not a NAS device so an active internet connection is required to access the home storage. The My Cloud Home Duo is a personal cloud device with a focus on remote/mobile access.The My Cloud Home is compatible with the WD Discovery software for Windows and macOS, your user account - or better spoken - your storage capacity on the My Cloud Home - will be mapped automatically into your file explorer or Finder as an additional drive letter. We have mentioned few links below with the information related to the device use and features."My Cloud Home Online User Guide and Solutions"https://support-en.wd.com/app/answers/detail/a_id/21182/.Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionI have a My Cloud Home 8 GB. If I bought another, could it serve as a redundant backup? If so, can it be at another location with Internet access?

Asked 6 years ago by JustCurious.

Q: QuestionI understand there is a Gen1 and Gen2 My Cloud Home Duo. Which generation is this?

Asked 6 years ago by JustCurious.

Q: QuestionDoes this have PLEX server capabilities?

Asked 7 years ago by Tre.

Q: Questionphotos stored in cloud or only accessible?

Asked 8 years ago by tgotts.

• A:Answer You can store more than just photos, but music and movie files as well and are accessible on the computer (download the MY CLOUD app onto your computer)

  Answered 8 years ago by 2033227202

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Q: QuestionDo you know when will be available at the stores

Asked 8 years ago by Tsvetomir.

• A:Answer It's available on Bestbuy.com WD - My Cloud Home Duo 12TB 2-Bay Personal Cloud - White Model: WDBMUT0120JWT-NESNSKU: 5990205

  Answered 8 years ago by 2033227202

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Q: QuestionDo we have a release date? For this or the 20tb version?

Asked 8 years ago by Pete.

• A:Answer Best to contact Western Digital for release dates. They have released a 10TB but I doubt 16TB or 20TB which in either case are way to large and would require Partitioning to use. You could buy two 8TB or two 10TB units but that is your decision and try configuring them to make 16TB or 20TB. Note: WD My Book and WD EasyStore use RED 5400 rpm hard drives with 2 year warranty. You might consider researching and looking into other opportunities for longer lasting and better performance hard drives to suite your needs.

  Answered 7 years ago by SighaDayonMe

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Q: QuestionDoes the 16TB version come with WD Red hard drives or WD Red Pro hard drives?

Asked 8 years ago by CuriousJorge.

• A:Answer RED NAS with the 256MB cache.

  Answered 8 years ago by knamed2016Verified Purchase

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Q: QuestionDo I need to format the drive to a Mac format (APFS or HFS+) if I want to use Time Machine?

Asked 4 years ago by JoeGreene.

• A:Answer Almost certainly. Since the majority of PCs in the world are Windows based, hardware may be compatible with both Windows and Mac OS, but OOB it is more likely to be Windows formatted.

  Answered 4 years ago by luislast

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Q: QuestionCan I use this as a media server and access it from my smart tvs?

Asked 4 years ago by briguy.

• A:Answer Yes

  Answered 4 years ago by NateVerified Purchase

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Q: QuestionCan I backup windows and apple at the same time?

Asked 4 years ago by devilex.

• A:Answer Hi devilex, My Cloud Home duo is an easy-to-use personal cloud storage device that plugs directly into your Wi-Fi router at home to back up the photos and videos on your phone, and wirelessly back up and sync all your PC and Mac computers and cloud accounts. For more information: "How To Backup a Windows or macOS Computer To A My Cloud Home" https://support-en.wd.com/app/answers/detail/a_id/7839 -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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