Questions & Answers

Q: QuestionDoes this work with MacBook Air 2018?

Asked 6 years ago by Bella8792.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Yes

  Answered 6 years ago by kpereda

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Q: QuestionCan this be used for storing game data?

Asked 6 years ago by Anonymous.

• A:Answer It should work. Your console will just encrypt the drive so it works with that console only. Then it should be recognized and all new game data will automatically be saved on the drive.

  Answered 6 years ago by JoshB

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Q: QuestionSorry for my ignorance, but does this item require charging? Does it require a power source? Or is it the larger equivalent of a flash drive?

Asked 6 years ago by Terri.

• A:Answer Does not require charging, it is an external drive - 2 TB in the size of a deck of cards and very portable.

  Answered 6 years ago by ejudiths

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Q: QuestionWill it work with a chromebook?

Asked 4 years ago by SailorCV41.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Hi SailorCV41, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. We recommend you to please check with your host device vendor for more compatibility info. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionCan you make it bootable with linux?

Asked 4 years ago by waynetb.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer yeah ive installed linux on mine

  Answered 4 years ago by Mestrada881

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Q: QuestionI bought a 2TB WD Passport. No instructions came with it nor did anything come with it telling me where to go find any. I need to install the software and I've been all over the internet looking for instructions on how. So far I have not found anything

Asked 4 years ago by Patriot.

• A:Answer This drive works like any other external drive. Plug it into computer USB port (USB 3 or better for faster performance) and give the computer a minutes to detect it. If you don't see a drive letter or volume, you may need to repartition it and reformat it.

  Answered 4 years ago by RexMVerified Purchase

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Q: QuestionIs this compatible with Roku tv

Asked 4 years ago by Great.

• A:Answer YES.. IF you format the drive to NTFS. Using windows 10 anyway, when you plug it into your pc, right click on the drive, scroll to Format, make sure its set to NTFS wah lah! WARNING, It will wipe the hard drive when you reformat. Make sure there's nothing on it you can't live without.

  Answered 3 years ago by TSRDMR

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Q: Questionwill this work with MacBook Air?

Asked 4 years ago by Karen.

• A:Answer Hi Karen, Please be informed that the WD My Passport external portable drive comes preformatted in NTFS format for Windows OS, However, you can reformat the drive with macOS supported HFS+J file system by using this link: "Reformatting Required for Mac OS Compatibility" https://support-en.wd.com/app/answers/detail/a_id/3879 -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

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Q: QuestionDoes it make a mirrow image backup?

Asked 5 years ago by 8946.

• A:Answer I use Carbon Copy Cloner with this drive to accomplish that.

  Answered 4 years ago by Backup

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Q: QuestionCan I use this device to back up my phones?

Asked 5 years ago by EBUX.

• A:Answer yes

  Answered 5 years ago by angelVerified Purchase

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Q: QuestionCan we create a password for this device and use the password prior to open containing files ?

Asked 5 years ago by Wallis.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Yes, but you have to use their program that is on it, it IS optional, but pre loaded on the hard drive.

  Answered 3 years ago by TSRDMR

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Q: Questionis this solid state? thanks

Asked 5 years ago by fred.

• A:Answer No. It's a mechanical drive.

  Answered 4 years ago by RexMVerified Purchase

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Q: QuestionWill it work on a ps5 and hp chrome book laptop?

Asked 5 years ago by Ps5queen.

• A:Answer To use HDD with a PS5, once plugged in, go to settings and under external storage it will require you to format the drive to only be used with your PS5/PS4. It cannot be used anywhere else unless formatted again. It (will work) for your CHROMEBOOK out of the box, and a pc, long as it hasn’t been set to your PlayStation console.

  Answered 5 years ago by NanoVerified Purchase

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Q: QuestionIs this compatible with Xbox?

Asked 5 years ago by Benjamin.

• A:Answer Hi Benjamin, Please be informed that the WD My Passport drive is a plug and play device tested and designed for Windows and Mac computers for seamless operation. To know more about the drive refer link- http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionI'm noticing the Ultra version of this drive comes with a USB Type C connector. Other then that, are there any other hardware differences between the two? Is the Ultra any faster or slower? Thank you!

Asked 5 years ago by ChrisL.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Hi ChrisL, Please refer to the links given below to know more about the difference between two drives. http://products.wdc.com/library/AAG/ENG/4078-705133.pdf http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionCan I back up multiple PC systems to a single drive? Does the drive recognize the different backups?

Asked 5 years ago by Scotty.

• A:Answer It can work to backup up data from different PCs as long as there is space on the external drive. You will need to label the backup files differently so that each PC backup is separate.

  Answered 5 years ago by Rudoht

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Q: QuestionDoes it work with iPhones?

Asked 5 years ago by Anonymous.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Hi, Please be informed that the WD My Passport drive is a plug and play device tested and designed only for Windows and Mac computers for seamless operation. Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionIs it compatible with ipad 7th generation and lenovo x1 extreme gen 2?

Asked 5 years ago by LindaP.

• A:Answer Hi LindaP Please be informed that the WD Easystore drive is a plug and play device tested and designed only for Windows and Mac computers for seamless operation. How to Format a WD Drive on Windows and macOS":  https://support-en.wd.com/app/answers/detail/a_id/8200 Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionHow much Maximum Current does it draw? Did not find it in the specifications. I am trying to buy an external USB_3.0 Hub to connect it and would like to know the current amount the USB_3.0 Hub should be able to handle. Thanks.

Asked 5 years ago by Anonymous.

• A:Answer It is meant to run off the power that is supplied by your computer so, I can't see that you would have any problem especially if you use a powered hub. I plug mine directly into the USB socket on my computer because I use it for my TimeMachine back up.

  Answered 5 years ago by Peterkin

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