Questions & Answers

Q: QuestionWill this work with a Dish VIP211K receiver as a DVR?

Asked 4 years ago by Hero1.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer I have no knowledge about this. Contact Best Buy and I am sure they would be able to answer or perhaps Western Digital themselves.

  Answered 3 years ago by Grammy0702

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this drive compatible with windows 7. A salesman at Best Buy told me it was not. Then I read on your site that it is. Can someone please make up my mind. I want one to store my music files on it.

Asked 4 years ago by Mred.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer It is. Go buy it

  Answered 4 years ago by Xdbx

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioncompatible with an I Mac?

Asked 4 years ago by Anonymous.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer I'm currently using one of these as a Time Machine backup on my iMac. It comes pre-formatted for Windows, but it's a simple matter to do an Erase in Disk Utility, and then you're good to go...

  Answered 4 years ago by ChrisC

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I use this to play music on my 2021 Camry factory radio?

Asked 4 years ago by Peezy.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer Hi Peezy, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. Please check with your host device vendor support whether the drive will fit and support. To know more about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 4 years ago by Western Digital Team

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI bought one and my labtop recognizes it then drops off. Unable to use. I have made sure I am update on drivers. My laptop is a ho pavilion dv7-6b77 dx Entertainment Pc. Please help

Asked 4 years ago by Cn13.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer Sounds like the same problem I was having. The short answer is that manufactures no longer include Win 7. What was confusing to me was one place said yes it is compatible another said no. Quite frankly the print was so tiny I was unable to read the compatibility statement. So read what it says, if you can make it out.

  Answered 4 years ago by Fritzzee

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I do asystem image backup to this WD drive?

Asked 4 years ago by Ron.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer Yes. It will work with most common imaging software.

  Answered 4 years ago by RexMVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI connected the WD Passport to my HP Chromebook and a message popped up stating that it is not compatible. I look it up online and see that it does. Confused to say the least! Can someone please assist me?

Asked 4 years ago by SuSu.

• A:Answer Little late I know... but.. if you are able to actually SEE the drive, you should be able to Reformat it to be compatible. IF you can see the drive, right click on it. Scroll to Format, set it for NTFS and you SHOULD be good to go. IF that doesn't work, Contact the manufacturer, it's under warranty thru them for at least 2 years.

  Answered 3 years ago by TSRDMRVerified Purchase

  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this compatible with a PS5?

Asked 4 years ago by Michael.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer Yes

  Answered 4 years ago by Imthehink

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionUsing a pc laptop, what is the difference between my passport and the easy store? Not an engineer. Just want to safeguard my photos and stuff. Thanks savy people.

Asked 4 years ago by Justasking.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer I have both the Passport and the easy store. They both work the same as far as I know but I am also not a tech savvy person. I have one for my business computer and one for my personal computer. The Geek Squad rep at Bestbuy said they were basically the same.

  Answered 4 years ago by JijiVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIt keeps making a beeping sound and the lights flicker What is happening?

Asked 4 years ago by elianhernandez.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Since your outside the best buy super quick warranty, contact Western Digital. Your still under their manufacture warranty (assuming you still have it)

  Answered 3 years ago by TSRDMR

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI want to replace my Old external hard drive in windows 10 pc. Can I download my old files in new hard drive

Asked 4 years ago by Alex.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer Yes, just connect the two to your pc/Mac and just transfer it over. Just copy paste.

  Answered 4 years ago by Levi

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this shock proof?

Asked 4 years ago by Sharika.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer Good question. Do you have a lot of issues with "shock" blowing up your electronic devices? If yes, the problem is not with the devices. If no, then I'd say no, you won't have an issue of shock with this device. If this is plugged into your computer via USB port, and shock comes, it will come through your computer, so the problems will be much worse than a $40 external DVD R/W. A surge protector, with your computer plugged into it, should provide the safety ordinarily needed.

  I would recommend:

  • 

    CyberPower - 6 Outlet 500 Joules Surge Protector Strip - White

    User rating, 4.52 out of 5 stars with 112 reviews.

    (112)

  Answered 4 years ago by PassportExternalDrive

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this work for ps5?

Asked 4 years ago by Anonymous.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer Probably not unless there is a way on the PS to format the drive to the PS file system. I wouldn’t bother. If you run into issues WD support is off-shored canned response garbage.

  Answered 4 years ago by JustKatie

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I use this to transfer documents from an old Vista computer?

Asked 4 years ago by jjstarr.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer Yas. as long as you have a compatible port to connect them. Or an adapter that can covert one of the ports into the one you need.

  Answered 4 years ago by bigskyRiderVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionIs it formatted and compatible with Mac Time Machine

Asked 5 years ago by Chris.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer Yes, it first needs to be formated to ASPS or Extended Journaled using the Macs Disk utility first. It is what I use for my 2017 iMac.

  Answered 5 years ago by Dangerface

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionAre you able to password protect this hard drive?

Asked 5 years ago by Anonymous.

• A:Answer Yes. You can password protect the drive.

  Answered 5 years ago by PassportHD

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this work with an ipad pro?

Asked 5 years ago by Arty.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer I don’t really know. I didn’t buy it with intentions to use it with an iPad. Not even working with a laptop with what I had in mind.

  Answered 5 years ago by DoubledVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWould it work on ps5

Asked 5 years ago by Ceja.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer I would imagine it would. Ps5 supports USB 3.0 so you should be able to format it to work

  Answered 5 years ago by MikeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it work with a ps5

Asked 5 years ago by Lenny81.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Black

• A:Answer I use mine for the PS4 so it should work!

  Answered 4 years ago by Susana

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)