Questions & Answers

Q: QuestionWill this work for a ps4. I want to buy this for my husband and need to make sure it compatible with the ps4. Don’t want to waste my money.

Asked 5 years ago by Brittbrat09.

• A:Answer Hi Brittbrat09, Thank you for showing your interest in WD My Passport drive. We understand that you want to use this drive with your PS4. We have tested this drive with windowsOS, macOS. For more information about the WD My Passport drive you can refer to the link given below. http://products.wdc.com/library/AAG/ENG/4078-705155.pdf Moreover, for PS4, you can consider the WD My Passport PlayStation4. Please refer to the link mentioned below to know more about the WD My Passport Play Station 4. http://products.wdc.com/library/AAG/ENG/4078-705139.pdf Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionMy Xbox won’t connect saying it’s 3.0 or slower why is that

Asked 5 years ago by Jamie.

• A:Answer Which XBOX do you have?

  Answered 5 years ago by UniQLoki

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Q: QuestionDoes this hardline work with ps4 video games

Asked 5 years ago by Eric.

• A:Answer Hi Eric, The WD My Passport external drive can be connected to PS4 as external storage. The hard drive comes pre-formatted for Windows computer, reformatting might be required to make it work with PS4. Please refer to the link mentioned below for more information. How to Format a WD hard drive to exFAT or FAT32 File System: https://support-en.wd.com/app/answers/detail/a_id/20821/kw/exfat Need Help? Please see our "'Contact Us" page for information

  Answered 5 years ago by Western Digital Team

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Q: QuestionIt keeps saying unsuccessful back up... I saw a small window that opened up and says...Time machine could not complete the back up my passport The back up disk in not in Mac OS Extended ( Journaled ) format, which is required...

Asked 5 years ago by MayraG.

• A:Answer Hi MayraG, We are sorry for the inconvenience caused to you. In order to troubleshoot the issue please refer to the link mentioned below. "How to Partition and Format a WD Drive on Windows and macOS" https://support-en.wd.com/app/answers/detail/a_id/8200 "Starting macOS Time Machine Backups to My Passport and External USB Drives" https://support-en.wd.com/app/answers/detail/a_id/18952

  Answered 5 years ago by Western Digital Team

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Q: Questioncan i download from my I Phone 11 pro max? if so do i just use a lightning to usb cable?

Asked 5 years ago by t.

• A:Answer I am not one hundred percent sure, I will make an educated guess of No. I tried it on my iPhone XS Max and a iPad Pro. Both were unsuccessful. I have also tried to use the WD Passport on different televisions and BluRay/DVD boxes that have USB ports. Some work and some don’t. I’m not any sort of engineer, but my educated guess is that the WD Passport does not have an external power source and is powered by whatever you plug it into. A iPhone, and other devices, don’t have the power to give power to other devices (like the WD Passport) to power that external device. Hope that helps.

  Answered 5 years ago by DJHueyVerified Purchase

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Q: QuestionWill this work with macbook Air? I believe i hve the catalina or mojave.

Asked 6 years ago by Tatu.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Yep, just fine. I have a 4tb one I used with my Mac.

  Answered 5 years ago by tgolf4fun

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Q: QuestionWill this work with a PS4?

Asked 6 years ago by Cal2004.

• A:Answer Yes, it works with PS4.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWill this drive work on my iMac Os x 10.6.8? I want to use it with time machine to back up my system & then update my computer to Catalina-Will this work? I just want to know if this will work before I purchase it. Thank you.

Asked 6 years ago by AAAA.

• A:Answer Good question. I backed up my old laptop with this so I assume if you have a usb port it will but bbuy should confirm.

  Answered 6 years ago by Pjo1Verified Purchase

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Q: QuestionIf used to back up vital data remotely, how long does it store data without degradation?

Asked 6 years ago by Duane.

• A:Answer It shouldn’t degrade any data like a normal HDD, I am inclined to believe that there is in fact an SSD enclosed within the unit so if you drop it or even just normal use shouldn’t affect this product that much if not at all.

  Answered 5 years ago by Chris

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Q: QuestionI need space on computer to play sims would this be a good a product for that?

Asked 6 years ago by Kawaiian9000.

• A:Answer Normally apps are not installed drives like this one. It's really more for storing things like pictures, videos and documents. Would not recommend installing SIMS on this unless you consider yourself a pro computer user.

  Answered 5 years ago by DavidVerified Purchase

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Q: QuestionWill this work with windows XP?

Asked 6 years ago by SL.

• A:Answer No, this will not work with Windows XP.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionI’m switching from Mac to PC. Can I move my pictures off the Mac onto this hard drive then on to a PC? Or if I don’t move them on to PC, will I be able to get/view from the hard drive?

Asked 6 years ago by Pickle.

• A:Answer You'll need to format the drive to ExFat to do that. Make sure to format it on your windows machine to ExFat and then you can use it on both Mac and PC.

  Answered 5 years ago by ClayVerified Purchase

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Q: QuestionWhat does "with hardware encryption" tell me?

Asked 6 years ago by Buzz.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer You can password protect the drive. Data is protected/encrypted unless the drive is unlocked with password.

  Answered 5 years ago by Adam

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Q: QuestionCan you download games on this?

Asked 6 years ago by Peela.

• A:Answer Yes

  Answered 6 years ago by Mak43

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Q: QuestionCan I leave this device plugged in continuously for continuous backup and use?

Asked 6 years ago by coloradojim.

• A:Answer Not sure from a WD prospective, but it shouldn't matter if it stays plugged in. I try to put a couple of small blocks under the drive so there is air space around it let it pass on whatever heat it accumulates. But the best people to ask is the manufacturer !

  Answered 6 years ago by MHWA

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Q: Questionwill this work on ps4

Asked 6 years ago by dk.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Yes, it will work with PS4.

  Answered 6 years ago by CommunityAnswer

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Q: Questioncan you use this to download pics from your phone

Asked 6 years ago by mike.

• A:Answer I believe so if you have the proper adapter to your phone.

  Answered 6 years ago by dcplayer8

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Q: QuestionMy partner and I both have PC laptops. Can we both use the same Portable back up?

Asked 6 years ago by Anonymous.

• A:Answer I use mine on several different types of computers. You have to be careful with the directory name.

  Answered 6 years ago by robbbbbbVerified Purchase

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Q: QuestionHow does it improve the speed? My laptop is running very slow and I work with large files.

Asked 6 years ago by Ali.

• A:Answer The hard drive will be limited by your USB connection speed. Generally you need to increase you available memory (RAM) to make your pc able to handle more. If your PC has a large amount of RAM already (8+GB) then maybe your CPU is just slow. Your pc could also be infected with various malware that could be slowing it down... if you dont know how to check, maybe take it somewhere for analysis. This wont make your pc faster or make working with files faster than an internal drive normally.

  Answered 6 years ago by MrMikey

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