Questions & Answers

Q: QuestionI hope I can transfer photos and documents without formatting my drive?

Asked 2 years ago by Dani.

• A:Answer Hello Dani, Please be informed that the WD My Passport External drive comes preformatted in NTFS format for Windows OS, However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detail/a_id/3879 .In order to use the drive with both Windows and MacOS you need to reformat the drive to exFAT file format by referring to the link: https://support-en.wd.com/app/answers/detail/a_id/20821 .Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it.-Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionHello. Is this drive suitable for backing up a 2011 MAC desk top?

Asked 2 years ago by OldMac.

• A:Answer Hello, Please be informed that the WD My Passport External drive comes preformatted in NTFS format for Windows OS, However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detail/a_id/3879 .In order to use the drive with both Windows and MacOS you need to reformat the drive to exFAT file format by referring to the link: https://support-en.wd.com/app/answers/detail/a_id/20821 .Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it.-Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionCan I store plenty of film footage

Asked 2 years ago by JPesvy2024.

• A:Answer Hello JPesvy2024, WD My Passport is a plug n play device and designed for Windows and Mac. Number of data files/folders to be stored in the drive depends on the size of the drive. To know more about the drive refer to the link: https://www.westerndigital.com/en-in/products/portable-drives/wd-my-passport-usb-3-0-hdd?sku=WDBYVG0010BBK-WESN -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionIs this external hard drive compatible with an XPS 13 9305 laptop?

Asked 2 years ago by Soozan.

• A:Answer Hello Soozan, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. To know more about the drive please refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionCan I use this to play Playstation 4 games on a PlayStation 5?

Asked 2 years ago by Fire.

• A:Answer Hello Fire, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. You can store any data to the drive but you could not play the games directly from this drive. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionWould this backup the entire operating system along with the data on the internal HD used to recover or restore PC in case of failure? If not, Would downloading extra software make it accomplish this task? Any web link on how to use backup feature?

Asked 2 years ago by Sam.

• A:Answer Hello Sam, Please allow me to inform you that you could backup entire computer using Acronis True Image for Western Digital software. However it will not backup operating system. Please refer to the following link: https://support-in.wd.com/app/answers/detailweb/a_id/15564/ For more info about the drive, refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionAnyone use this with ps5

Asked 2 years ago by Montana88.

• A:Answer Hello Montana88, Please be informed that the WD My Passport drive is a plug 'n' play device tested and designed for Windows and Mac computers. We recommend you to please check with your host device vendor for more compatibility information. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: Questionlooking for an external hard drive to replace a tower, computer not used for a business anymore use for bank accounts and general bthings

Asked 2 years ago by patty.

Q: QuestionWhen performing a scheduled backup, if a file has been moved to a new folder, will it back up the new folder with file and remove the original file from the original stored folder OR keep it there resulting in 2 of the same files in 2 stored folders?

Asked 2 years ago by Fernando.

Q: QuestionIs it MacBook Air compatible?

Asked 2 years ago by SPJ1.

• A:Answer You can set it up with either a PC or Mac.

  Answered 2 years ago by ElaineBVerified Purchase

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Q: QuestionCan I restore to another computer what I've stored on this exterrnal hard drive?

Asked 2 years ago by Dick.

• A:Answer yes back up your files and restore to new computer.

  Answered 2 years ago by JayMVerified Purchase

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Q: QuestionWill it work with my air tv 2

Asked 3 years ago by Dustin.

• A:Answer I used it on a Samsung and LG smart TV and it was able to browse the contents. It should work with most smart TVs with a usb connector.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIs this NFST formatted? I need it to recover files and photos

Asked 3 years ago by NFST.

• A:Answer This utilizes TCP-OP protocoled format for storage

  Answered 2 years ago by Kenny

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Q: QuestionIf I buy two WDs external HD - My Passport A and B//If I save a file/folder to A will it automatically save it to B and the same, If I delete a file/folder from A will automatically delete on B? if not do you have some type of software that can make this?

Asked 3 years ago by Duey.

• A:Answer in the same way that having two cell phones will makes two phone calls if you make a call on one

  Answered 2 years ago by Kenny

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Q: QuestionI have an iPad Pro 12.9 which external hard drive will work with it ?

Asked 3 years ago by Anonymous.

• A:Answer Best Buy and Amazon sells type c flash drives that should work with any type c device such as a Samsung phone or your iPad Pro. I believe the highest they'll go should be 256gb or 512gb. If you need a terabyte or more, definitely look up external drives that are compatible with iOS. An external SSD is more recommendable because it's faster, just make sure it's compatible with iOS (the system within iphones and ipads)

  Answered 2 years ago by Will

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Q: QuestionCan this drive be used by win10 backup and restore program for my weekly system and data backup?

Asked 3 years ago by Moe77.

• A:Answer Yes, I am running it on Windows 10, no problem so far.

  Answered 3 years ago by BonnieM

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Q: QuestionIs this drive preformatted ntfs for use with win10 Thanks

Asked 3 years ago by Moe77.

• A:Answer this does not use NFTs but you can load them into it

  Answered 2 years ago by Kenny

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Q: QuestionI have a MacBook Air, Monterey. Would this be capable with time machine?

Asked 3 years ago by Lauren.

This question was asked about the related product: WD - My Passport 2TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer Hello Lauren, Please be informed that the WD My Passport External drive comes preformatted in NTFS format for Windows OS, However, in order to use the drive for macOS you can reformat the drive with macOS supported HFS+J file system by using this link: https://support-en.wd.com/app/answers/detail/a_id/3879 .In order to use the drive with both Windows and MacOS you need to reformat the drive to exFAT file format by referring to the link: https://support-en.wd.com/app/answers/detail/a_id/20821 .Please be informed that reformatting is a data destructive process, please backup the data from the drive before reformatting it.-Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: QuestionMy cable seems to be faulty as the drive keeps disappearing. Can I get a new cable (with adapter)?

Asked 3 years ago by GB.

• A:Answer May not have anything to do with your issue but when Windows 11 “ downloaded itself” I lost my E-drive totally. Had to purchase new E-drive before computer would recognize it.

  Answered 3 years ago by Daisy

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