Questions & Answers

1-10 of 43 Questions
  • Question
    Does this work well with Xbox One?   (5 Answers)

    By Notoi3 January 21, 2017.

    Answers
    • Best 
      Answer

      This item works great with the Xbox One. Simply plug it in while the system is on and the Xbox One will handle the rest. No noticeable lag in game load times at all. In fact, it may be a little faster. Best of all, plenty of room for games - load all you want for some time to come.

      By J3Jonas January 21, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    it shows drive E:/ how do you change it. Need drive F:/   (5 Answers)

    By papergirl January 7, 2017.

    Answers
    • Best 
      Answer

      1. Close all the files you have open on the drive. 2. Right click on the My Computer (or This PC on Win10) icon and select mange. 3. Once that window comes up go to Disk Management on the left side. 4. Right click on the drive letter (should be listed at the top). 5. There is an option there to change the drive letter and paths. 6. Select the drive, click change, select the desired drive letter and then hit OK. Another way to get the Computer Management screen up is hold down the windows key and hit R to open a run prompt. enter in "compmgmt.msc" without the quotes and hit enter. Then pick up from step 3 above.

      By CR512 January 25, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Is this USB powered or externally powered?   (10 Answers)

    By George January 15, 2017.

    Answers
    • Best 
      Answer

      USB only

      By phillcruz January 23, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    is this product works with mac mook pro?   (5 Answers)

    By sako December 25, 2016.

    Answers
    • Best 
      Answer

      Yes but you have to format it first. So far it's working great.

      By Anonymous December 27, 2016.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Can I use this to only back up photos? I don't want to back up the entire machine, but just photos   (10 Answers)

    By Dano May 6, 2017.

    Answers
    • Best 
      Answer

      Yes, I use it as a dedicated drive for Photos and video.

      By Anonymous May 6, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    If reformated for Mac, can the Passport still be used to read files from a mac on a Windows machine?   (5 Answers)

    By Anonymous November 3, 2016.

    Answers
    • Best 
      Answer

      That's up to Windows and how you format it. For the best cross platform compatibility use exFAT as your format type. macOS cannot write to NTFS and Windows requires help to read/write HFS+ (mac standard). exFAT will work on both.

      By MNGrant February 24, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    Whats the difference between this and the Ultra version. It has all the same specs. Is the Ultra a Red drive and this one is a Blue?   (2 Answers)

    By CETFLY September 11, 2017.

    Answers
    • Best 
      Answer

      Good question and one that helped me learn something about the WD drive I just purchased. WD Discovery is the difference, according to the manufacturer. WD Discovery can see online storage services and automatically connect to those services to allow backup tp the WD drive and make for right click + copy and paste or drag and drop file management through Windows Explorer. From WD: Social Media and Cloud Storage Import. Included WD Discovery™ software connects to popular social media and cloud storage services, like Facebook, Instagram, Dropbox and Google Drive™. Import your photos, videos and docs to the My Passport Ultra drive to help preserve your online life.

      By Splatman September 11, 2017.

    • Question
      I just received my "My Passport 4TB" and it works great. However, I am not sure of removal for transport. So far, twice I have just disconnected it by pulling the cord, but I'm afraid of damaging it this way. Is this okay to do?   (5 Answers)

      By Livingstoner September 2, 2017.

      Answers
      • Best 
        Answer

        Short answer is yes, disconnecting is fine. However; if you're a stickler for details or just want to be absolutely sure you're not damaging the drive, right click the USB device icon in your system tray [bottom right of the screen by the date + time], find your external drive and disconnect it from there before removing the cable. Always be gentle when disconnecting the cable to prevent damage to the cable, the USB port or the cable port on the drive itself. Long answer is detailed and complicated but goes back quite a few years to when device power was delivered through a power supply and not from the USB port.

        By Splatman September 11, 2017.

      • Question
        Is this a 5400 RPM?   (1 Answer)

        By SRT June 9, 2017.

        Answers
        • Best 
          Answer

          Yes - apparently so, according to Crystal Disk. I bought one, and am quite annoyed that a drive this large is this slow. Granted it is relatively cheap, and the warranty is 3 years, but there is no indication on the packaging or the drive itself or any info even on the WD site regarding the rotational speed of this drive, which I find rather unusual.

          By MarkR July 8, 2017.

        • Question
          Does Wd 4Tb runs with MacBook Pro ?   (2 Answers)

          By JONAS October 23, 2016.

          Answers
          • Best 
            Answer

            Yes, this product is formatted for Microsoft Windows 7 / 8 / 10, required reformatting for other operating systems.

            By CommunityAnswer October 23, 2016.

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