Questions & Answers

Q: QuestionI used my Passport two years ago and is compatible with my mac 14.5. I can't follow online instructions. I have virtually no memory left on my mac. Please help me! I am using a model a1632 adapter to connect my it to my mac. Thanks, ccriderc

Asked 1 year ago by ccriderc.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Hello, We are sorry for any inconvenience caused to you. Please know that we need more details to share relevant/accurate information with you. If you're having any issues with the drive, kindly open a ticket at (https://support-en.wd.com/app/askweb) with detailed problem and error screenshots, the customer support team will contact you as soon as possible. -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionIs it compatible with Linux mint OS?

Asked 1 year ago by Bobby.

• A:Answer Hello Bobby, Please be informed that the WD My Passport External drive is a plug 'n' play device tested and designed for Windows and Mac computers for seamless operation. We have not the tested the drive with Linux Operating system. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705155.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 1 year ago by Western Digital Team

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Q: QuestionDoes this devise automatically back up?

Asked 1 year ago by Bird.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Yes, the Acronis software that comes with the PassPort must be installed to set up the schedule

  Answered 1 year ago by Anonymous

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Q: QuestionCan this be used without a PC? For example, can I connect it to a USB hub/card reader, and using an android phone, transfer files from a microSD card to this hard drive thru the hub?

Asked 2 years ago by Mel.

• A:Answer Yes it can, i plugged into my truck and phone

  Answered 1 year ago by MellowVerified Purchase

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Q: QuestionHow many pictures will fit on an external hard drive

Asked 3 years ago by Grandma.

• A:Answer It depends on the size of the picture, usually around 1 to 3 MB each, and the capacity of the external hard drive. I bought the 4TB My Passport External USB 3 Portable Hard Drive and I expect it to hold well over a million pictures.

  Answered 2 years ago by HandyDan

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Q: QuestionCan I download games and will I keep them if I unplug the hard drive from my laptop.

Asked 3 years ago by Anonymous.

• A:Answer You can download games on there and they will stay on the terabyte even if it is unplugged but if you wanted to play the actual game the terabyte needs to stay in. But nothing will go off your terabyte endless you actually delete it yourself.

  Answered 2 years ago by HeidiPVerified Purchase

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Q: QuestionIs there a difference between a WD and Seagate external harddrive? would either one be a good choice to purchase or is there one better than the other one?

Asked 3 years ago by harley.

• A:Answer I’ve used both brands. Both are great, but I think WD might be a little easier to use.

  Answered 2 years ago by DMicH

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Q: QuestionI bought this item over year ago and it was working fine, unfortunately it recently stop working. I have plugged and unplugged it but my computer is not reading it. Any suggestions? Thank you

Asked 3 years ago by Vero.

• A:Answer Same thing happened to me I am sure you looked it up but it is the cord which is a USB 3.0 and go to the actual Best Buy store and ask around for it.

  Answered 2 years ago by HeidiPVerified Purchase

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Q: QuestionIs this hard drive good for storing videos? Could I store a software on here ? Like Camtasia?

Asked 3 years ago by 2022nn.

• A:Answer Can ve used for both

  Answered 3 years ago by Abdul

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Q: QuestionDoes anyone know if this is compatible with samsung chrome notebook. I am having issues with it popping up when I plug it in. Please help! Thank you

Asked 3 years ago by jeddy.

• A:Answer The website says the passport is compatible with chromebooks

  Answered 1 year ago by boomer

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Q: QuestionCan I use this hard drive to download movies from my windows laptop and then plug into my PS3 to watch my movies on my TV?

Asked 3 years ago by Kat.

• A:Answer Yes you can but you have to reformat the drive to FAT32. Then you can add .mp4 formatted movies to the drive and plug it into the PlayStation. After that, it should read the drive. It’s a matter of formatting.

  Answered 3 years ago by Anonymous

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Q: QuestionInterface for doing periodic backups of my laptop? I'm looking for a drive with its own backup application to use for period backups to the device. (I don't like the Windows utility.)

Asked 3 years ago by Rains.

• A:Answer Hello Rains, Based on your concern we would like to inform you that you could use Acronis True Image for backup. Please download it from the link mentioned below https://download.wdc.com/acronis/AcronisTrueImageWD_WIN.zip Need Help? Please see our "'Contact Us" page for information.

  Answered 3 years ago by Western Digital Team

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Q: QuestionCan i download Pc games to the hard drive

Asked 4 years ago by Anonymous.

• A:Answer Yes

  Answered 4 years ago by Awidowsson66Verified Purchase

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Q: QuestionWill this hard drive work with Chromebooks?

Asked 4 years ago by OlDoc39.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer It should, ask the geeks if you go to the store if not you can ask a sales person online.

  Answered 4 years ago by Storage

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Q: QuestionDoes this work with an Xbox series X I never saw a direct answer

Asked 4 years ago by Person.

• A:Answer yes

  Answered 4 years ago by wowwVerified Purchase

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Q: QuestionHow can I retrieve my password to get in to Time Machine?

Asked 5 years ago by Gertrude1.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Blue

• A:Answer This is more a question for apple support than about the Hard drive

  Answered 2 years ago by colforbin

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Q: QuestionDoes it work on ps5

Asked 5 years ago by Galvan.

• A:Answer Yes. We use it with a PS5.

  Answered 5 years ago by SilvaVerified Purchase

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Q: QuestionCan the WD-My Passport 4TB External USB 3.0 Portable Hard drive, store information (contacts, apps, etc.) that is stored on my mobile phone (Samsung Galaxay S9 android) as well as my Dell laptop (Inspiron 15 3000 Series, core 13, 7th Gen)?

Asked 5 years ago by JeffR.

• A:Answer I was told it can store data from several devices.

  Answered 5 years ago by Friend

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Q: QuestionI just got this today I have done everything I can think of to get it to work on my desktop please help !

Asked 5 years ago by Peter.

This question was asked about the related product: WD - My Passport 4TB External USB 3.0 Portable Hard Drive - Red

• A:Answer Go to Best Buy Geek Squad and have them set it up. That's what I had to do. It's not user friendly.

  Answered 4 years ago by JKnight

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