“Best Buy sold me the WD model #WDBZYL0020BSL-5 The sales associate sold me the only model they had without indicating this was specific for older computers. In fact he knew very little about the external drives. I can't get this to work, I have El Capitan iOS and just realized as I tried to use it for the first time it is an older model. Best Buy will not exchange it for another one. Are there any upgrades for this so I can get it to work?”
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Go to WD SITE YOU MIGHT FIND YOUR ANSWER. they support their product.
Sorry, there was a problem. Please try again later.I am on the same operating system and I have the exact same passport hard drive. I had no problem using mine at all. You may need to reformat yours. If that doesn't work you should contact western digital and have them trouble shoot for you. You have a one year warranty for them to fix or replace. I honestly think if you reformat though it should fix your problem. Best of luck to you :-)
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