Questions & Answers

Q: QuestionWhat type of encryption does this hard drive use for security?

• A:Answer It uses 256-bit AES hardware encryption with password protection to help keep your data secure.

Q: QuestionIs this hard drive compatible with both Mac and PC?

• A:Answer Yes, this hard drive is compatible with both Mac and PC, offering flexible installation options.

Q: QuestionHow does this hard drive connect to devices?

• A:Answer It uses a USB 3.0 interface for easy connection to devices and is also backward compatible with USB 2.0.

Q: QuestionDoes this hard drive come with any cloud storage?

• A:Answer Yes, it comes with a one-year free trial of 500GB WD 2Go cloud storage, available only at Best Buy.

Q: QuestionDoes this hard drive come with backup software?

• A:Answer Yes, the My Passport Ultra for Mac drive comes equipped with WD Backup software to help ensure that your data is backed up.

Q: QuestionCan i use with windows 10? Will i have to format it? I know it says for mac but i want usb type c to usb 3.0 cable.

Asked 7 years ago by timm.

• A:Answer Best Buy also has the same drive formatted for Windows that comes with both USB type c and USB 3.0 connectors.

  Answered 7 years ago by ChuckVerified Purchase

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Q: QuestionIs this compatible to an old Macbook pro mid 2012? MacOs10.8?

Asked 5 years ago by Kristine.

• A:Answer It should work just fine. It comes with an adapter for a USB port. Just be sure to line the adapter up correctly. Good luck.

  Answered 5 years ago by Spartan1985Verified Purchase

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Q: QuestionWhen backing up the computer, does it store that update in a separate file or does it only retain one back-up copy and overwrites previous ones?

Asked 5 years ago by NumberBackups.

• A:Answer It will keep all the back ups until it is full, then it will overwrite the oldest files with the newest ones.

  Answered 5 years ago by Hilander7Verified Purchase

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Q: QuestionLost cord. What should I order to replace it? Thanks-

Asked 5 years ago by Barb.

• A:Answer Hi Barb, Please be informed that the WD My Passport Ultra for Mac drive is a plug 'n' play external device and it’s formatted for macOS and Time Machine compatibility right out of the box. We have also mentioned mentioned the USB Cord specification : WDSC012RNW (USB-C to USB-C with USB 3.1 Type-A Adapter) -Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionWill this drive work with an iMac running OS 11.1 (Big Sur) or higher?

Asked 5 years ago by Macc.

• A:Answer Hi Macc, Please be informed that the WD My Passport Ultra for Mac drive is a plug 'n' play external device and it’s formatted for macOS and Time Machine compatibility right out of the box. It works with updated macOS. To know more about the drive refer to the link: http://products.wdc.com/library/AAG/ENG/4078-705134.pdf -Need Help? Please see our "'Contact Us" page for information.

  Answered 5 years ago by Western Digital Team

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Q: QuestionHOW MANY SONGS CAN I FIT ON THIS 4TB? I HAVE OVER 1000 MUSIC CD'S

Asked 5 years ago by CEELOS.

• A:Answer Uncompressed CD audio is roughly 10 MB/min. There's 4,000 GB on this drive, or 4 Million MB at 10 MB per minute. That's 400,000 minutes of audio. If you have a typical song of 4 minutes, that's 100,000 songs. --or-- A CD's max capacity is about 700 MB. Most commercially released music CDs are about 40 - 45 minutes +/- which would be 450 MB - or 45 minutes To round it out at 50 min per CD or 12+ songs per disc. that's about 8,000+ CD's you could store on a 4 TB drive. --or-- If you have all home made CDs and you stuffed everyone to capacity - 700 MB each, that would be 70 songs per CD, or 70 minutes per CD, or about 5700 writable CD's that are completely full to capacity

  Answered 2 years ago by Howdydooit

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Q: QuestionRecently purchased Windows 11 Home edition system is not showing this external drive whereas system says "driver is working fine". Don't know how to format or get right driver.. please share the link. I want this drive to work with both win & mac systems

Asked 2 years ago by rkakran.

• A:Answer Hello Rkakran, Please know, ideally the drive is designed for macOS computers and it is ready out of box with HFS+ format for macOS. However, you can reformat the drive in NTFS to use with Windows or in exFAT for both Windows and macOS. Please be informed that reformatting is a data destructive process. Please backup the data from the drive before reformatting it. "Steps to Format a Drive for Use on Windows and macOS Using exFat": https://support-en.wd.com/app/answers/detailweb/a_id/20821 -Need Help? Please see our "'Contact Us" page for information.

  Answered 2 years ago by Western Digital Team

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Q: QuestionDoes this work with Mojave 10.14.6 or higher (Catalina)?

Asked 5 years ago by DDRVA.

• A:Answer Yes, it does work fine with the latest Apple MacOS software.

  Answered 5 years ago by WarrenHIVerified Purchase

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Q: QuestionCan this be used to backup multiple computers, or do I need a separate drive for each machine? I have several MacBooks I want to backup.

Asked 4 years ago by Tony.

• A:Answer Hi Tony, Please know My Passport Ultra for Mac store the backup in different folders for every computer. So, you can use one passport ultra for mac to backup multiple computer. But, we recommend you to contact apple support once because the macOS uses time machine to backup the data and it is an application from Apple. For more information on drive, refer to the link: https://products.wdc.com/library/AAG/ENG/4078-705134.pdf -Need Help? Please see our "'Contact Us" page for information

  Answered 4 years ago by Western Digital Team

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Q: QuestionDoes this work with iMac computer

Asked 5 years ago by Ade.

• A:Answer Yes works very well I have 2 one for my iMac and the other for my mac pro I use this for my DJ System

  Answered 5 years ago by osorioVerified Purchase

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Q: QuestionWould this HDD be compatible with the newest MacOS Tahoe 26.5? I need more space and a reliable backup.

Asked 2 weeks ago by Lou.

• A:Answer Hi, Please be informed that the WD My Passport Ultra for Mac drive is a plug 'n' play device tested and designed for Windows and Mac computers. It works with MacOS and comes pre-formatted for Mac, making it ready to use right out of the box. For more information about the drive, please refer to the link: https://www.westerndigital.com/products/portable-drives/wd-my-passport-ultra-for-mac-usb-c-hdd?null=&sku=WDBKYJ0020BSL-WESN

  Answered 1 week ago by Western Digital Team

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Q: QuestionDoes this need and external power source or can i just plug into something without power

Asked 2 weeks ago by Power.

• A:Answer Hello, this drive does not require an external power source. It is USB- powered, so you can simply plug it into a compatible USB port on your computer or device to use it.

  Answered 2 weeks ago by Western Digital Team

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Q: QuestionWould this external detive work with a 2019 MacBook Pro with an M1 chip running Sequoia?

Asked 3 months ago by Soxfanfrommaine.

• A:Answer Hello, Please be informed that the WD My Passport ultra for Mac drive is a plug 'n' play device tested and designed for Windows and Mac computers. It works with MacOS 11+ and comes pre-formatted for Mac, making it ready to use right out of the box. To know more about the drive please refer to the link: https://www.westerndigital.com/products/portable-drives/wd-my-passport-ultra-for-mac-usb-c-hdd?null=&sku=WDBKYJ0020BSL-WESN

  Answered 3 months ago by Western Digital Team

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Q: QuestionCan this be used to backup multiple PC computers, or do I need a separate drive for each machine? I have 2 PCs I want to backup.

Asked 1 year ago by DWW.

• A:Answer Hi, We'd like to inform you that My Passport for Mac can be used to back up multiple PCs, provided it is formatted to a compatible file system like exFAT. However, keep in mind that backups from different PCs will share the available storage space. If you have further questions, kindly open a support ticket at https://support-en.wd.com/app/askweb.

  Answered 1 year ago by Western Digital Team

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