“I recently purchased two 4TB drives. A week ago, I connected one to my Mac desktop, and downloaded a test file. It worked fine. Today, I reconnected the drive to the desktop. The drive's light comes on, but the desktop does not recognize it. Help!”

Asked by Switchstand 4 years ago

1-2 of 2 Answers

Hi Switchstand, We request you to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. https://support-en.wd.com/app/answers/detail/a_id/13880 Moreover, in order to assist you better, we request you to please get in touch with our customer service team. This way we can ask you some questions to discuss in detail & to provide the best possible answer. -Need Help? Please see our "'Contact Us" page for information.
Answered by Western Digital Team 4 years ago
Sorry, there was a problem. Please try again later.
Try plugging the drive into a different mac and see if another computer will recognize it.
Answered by Response 4 years ago
Sorry, there was a problem. Please try again later.