Questions & Answers

Q: QuestionIs this Webroot Antivirus software cloud-based?

• A:Answer Yes, Webroot Antivirus is a cloud-based software.

Q: QuestionDoes Webroot Antivirus offer real-time protection against online threats?

• A:Answer Yes, Webroot Antivirus provides real-time protection against online threats.

Q: QuestionHow many devices does this Webroot subscription protect?

• A:Answer This Webroot Antivirus subscription protects up to 6 devices.

Q: QuestionHow often does Webroot update its software?

• A:Answer Webroot updates its software automatically, ensuring you always have the latest protection without needing to download updates.

Q: QuestionDoes Webroot Antivirus provide protection against identity theft?

• A:Answer Yes, Webroot Antivirus safeguards your personal information, including usernames and account numbers, against online threats that target valuable personal data.

Q: QuestionDoes this protect online banking?

Asked 4 years ago by LaRod.

• A:Answer This is a pretty multi-faceted question. Webroot protects you at multiple layers including warning you against clicking phishing links/fake websites. We also protect your computer by preventing dangerous .exe files from running. There are many layers to our protection that leads activities like online banking being far safer than normal. You still need to practice good security hygiene, however! Strong passwords, 2FA on important accounts, etc.

  Answered 4 years ago by WebrootTeam

  
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Q: QuestionIs VPN included

Asked 5 years ago by Guy.

• A:Answer No, you will have to purchase one of the higher cost models for the VPN to be included.

  Answered 5 years ago by WebrootTeam

  
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Q: QuestionDoes the software provide a firewall ?

Asked 5 years ago by lucky.

• A:Answer Yes it does - With a subscription to Webroot, you will be fully covered and protected!

  Answered 5 years ago by WebrootTeam

  
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Q: Questionhow is this installed on computers

Asked 2 months ago by Anonymous.

Q: QuestionI purchased a 1-yr subscription to Webroot online at Best Buy and pickuped up the box in person at the store. Where is the key code that I must enter to install/activate the subscription. It is not on the online order.

Asked 4 months ago by Pinky.

Q: QuestionTHE INFORMATION ON THE WEBSITE SAYS IT PROTECTS 6 DEVICES. WHAT IS THE DEFINITION OF DEVICES?

Asked 6 months ago by MDA.

• A:Answer A laptop, tablet, desktop, phone, etc.

  Answered 6 months ago by AndrewMVerified Purchase

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Q: QuestionWhat is difference between this $29 product and the $49 product offered on Best Buy.com

Asked 1 year ago by Wayne.

• A:Answer The $29 item is a better value, although the $49 item has more features.

  Answered 6 months ago by AndrewMVerified Purchase

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Q: Questionis it worked with cellphone?

Asked 2 years ago by PC.

• A:Answer Yea, I do believe it does.

  Answered 6 months ago by AndrewMVerified Purchase

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Q: Questionwebroot phone nunber

Asked 3 years ago by Anonymous.

• A:Answer Hey there - sounds like you're looking for our support number? You can send an email ticket or find our phone numbers here: http://webroot.com/us/en/support/home-contact

  Answered 3 years ago by WebrootTeam

  
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Q: QuestionHow do I renew by subscription for Webroot?

Asked 3 years ago by Diane.

• A:Answer Online or purchase product (key code) in store.

  Answered 3 years ago by AngieVerified Purchase

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Q: QuestionIs this Webroot product the latest (2022) version? Is it the Secure Anywhere Internet Security Complete version? And do you get a key card or other physical method for an activation code?

Asked 3 years ago by Kalt.

• A:Answer As long as you keep your subscription up-to-date, you will have access to all updates that we release. Please contact BestBuy to make sure you're purchasing the "complete" version of the product. You should also have the option of either a physical product or digital product when purchasing through bestbuy.

  Answered 3 years ago by WebrootTeam

  
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Q: QuestionPurchased the Webroot, 1 year - 6 devices, download option. Received email indicating a successful purchase and provided a key code and a download link. Clicking on the download link, a brief attempt to connect "somewhere" but goes nowhere. What next?

Asked 4 years ago by ConfusedDC.

• A:Answer Please reach out to bestbuy support for assistance: 1 (888) 237-8289

  Answered 4 years ago by WebrootTeam

  
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Q: QuestionDoes this software include the 'optimize' feature?

Asked 4 years ago by Steve.

• A:Answer Please reach out to bestbuy support for assistance: 1 (888) 237-8289

  Answered 4 years ago by WebrootTeam

  
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Q: QuestionWhen purchasing Webroot, does the 1 year subscription begin when purchased OR when installed ?

Asked 5 years ago by Scott.

• A:Answer 1 year subscription begins when installed on the 1st computer.

  Answered 3 years ago by AngieVerified Purchase

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