Questions & Answers

Q: QuestionWhere is the brake support in my new microwave?

Asked 2 years ago by Anonymous.

• A:Answer Hi - The supports for the Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination are on the immediate right and left side on the back panels. Thank you for the question!

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionIs there no inner glass for the door? I peeled off what I thought was a sticker. There’s black mesh covering the glass front door, but no glass on the inside. I’m afraid if I microwave something messy it’ll get stuck between the mesh and the glass.

Asked 2 years ago by Neen.

• A:Answer I have not had this issue.

  Answered 2 years ago by MicroWpleasedVerified Purchase

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Q: QuestionMy low profile microwave has caught on fire twice. Whirlpool Replaced the 1st one, and the 2 nd one now they will replace and this will be my third burnt microwave. Anyone else have this problem?

Asked 2 years ago by Tricie.

This question was asked about the related product: Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination - White

• A:Answer I have only had mine a few months, but my daughter has had one about 4 years. Neither of us has had any problems.

  Answered 2 years ago by DavidVerified Purchase

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Q: QuestionIs this model fingerprint resistant?

Asked 2 years ago by ApplianceGuy.

• A:Answer Hello, it is not fingerprint resistant.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionThe turntable plate keeps jumping track how can it be remedied? It does have the rollers installed and I do center on the plate.

Asked 2 years ago by NoGoofOff.

• A:Answer Hello! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm est. They will be better able to assist you.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionThe light emits a yellow light....I saw a video on how to change it out but it's not a regular bulb...is there a brighter bulb for this unit???

Asked 2 years ago by CJ.

• A:Answer Hi CJ, this is a Halogen light bulb. The part number is W10709921. Hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionDo you need to change vent motor direction on whirlpool 1.1 compact microwave to vent outside????

Asked 2 years ago by Anonymous.

• A:Answer Hello! If you need to have the Microwave vented outside, you would need to change the vent motor direction.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionIs it a moveable turn table or a stationary one.

Asked 2 years ago by Anonymous.

• A:Answer Hello! The turntable is movable and may be stopped. We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: Questionhow much dose it weight

Asked 3 years ago by micky.

• A:Answer Hello micky, the gross weight of the appliance is 66lbs and the net weight is 57.2lbs. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionHow is this microwave mounted? I have a bookshelf above where it would go & it is mounted to a soffit. Does the microwave mount to the bottom of the bookshelf with screws or do you mount against the wall (stainless steel backsplash) with a plate? Or both?

Asked 3 years ago by Kat.

• A:Answer Both

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDOES THE MICROWAVE FAN SATRT AUTOMATICALLY OR DO I HAVE TO TURN IT ON?

Asked 3 years ago by MEYO.

• A:Answer You have to turn it on. It will, however, if it senses excessive heat from below.

  Answered 3 years ago by BeckVerified Purchase

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Q: QuestionOnce I finish cooking and the bell goes off, I open the door - and it revs like its cooking (but the plate doesn't move). Is that supposed to happen? I'm worried that the microwave is actually turning back on when I open the door!

Asked 3 years ago by LaurenBobby.

• A:Answer Thank you for sharing your insights with us, LaurenBobby. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWhat is the Sones level?

Asked 3 years ago by Lorie.

• A:Answer The Sone Leve is about a 3

  Answered 3 years ago by Maxzarmar

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Q: Questiondoes this model have inset hinges

Asked 3 years ago by gingerbread.

• A:Answer Hi gingerbread, unfortunately, this model Whirlpool - 1.1 Cu. Ft. Low Profile Over-the-Range Microwave Hood Combination does not have inset hinges. Thank you for your question.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionWould I need to cut a hole in the cabinet to vent it or would it vent through the from?

Asked 3 years ago by Jose.

• A:Answer They did not cut a hole in my wall.

  Answered 3 years ago by JeanVerified Purchase

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Q: QuestionI was wondering if I can purchase a bright white like daylight color to replace the very dim light that comes with my skin over the range microwave. Please let me know if this is possible. This one is way to dim. Thanks

Asked 3 years ago by Imperial.

• A:Answer Hello Imperial! We can only recommend the parts that are provided with the appliance. We apologize.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: Questionis this convertible to tabletop microwave?

Asked 3 years ago by Ecko.

• A:Answer You can buy a table top microwave for a lot less money this microwave was made to fit in a 30 inch space to go above a gas range

  Answered 3 years ago by LGRangeVerified Purchase

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Q: Questionhow do cook frozen food that requires a certain time on defrost and then a different time on cook?

Asked 3 years ago by Liberty.

• A:Answer We are very happy with this microwave. It cooks better than our previous microwaves and has plenty of room inside. You can defrost and cook without difficulty.

  Answered 3 years ago by ChuckVerified Purchase

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Q: QuestionMy micorwave vents out the top. I see 4 vents on top, but only 3 are actually blowing out air. Is this how it is supposed to work?

Asked 3 years ago by VENTING.

• A:Answer Hello VENTING! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available Monday & Tuesday 8 AM - 8 PM and Wednesday through Friday 9 AM - 7 PM. They will be better able to assist you.

  Answered 3 years ago by WhirlpoolTeam

  
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