Questions & Answers

Q: QuestionIs this washer compatible with laundry pedestals?

• A:Answer Yes, this washer is compatible with laundry pedestals, which are sold separately.

Q: QuestionWhat is the capacity of this washer?

• A:Answer This Whirlpool washer has a capacity of 4.3 cubic feet.

Q: QuestionIs this Whirlpool washer energy efficient?

• A:Answer Yes, this washer is ENERGY STAR certified, meaning it exceeds government standards to help conserve natural resources and save money on your utility bills.

Q: QuestionDoes this washer have a sanitize cycle?

• A:Answer Yes, it has a Sanitize cycle with Oxi that eliminates 99.9% of common household bacteria.

Q: QuestionHow do I sanitize the washer?

• A:Answer You can run the Clean Washer with affresh cycle every 30 washes to clean the inside of the washer. You can use an affresh Washer Cleaner tablet or liquid chlorine bleach.

Q: QuestionDoes this Whirlpool washer have a quick wash cycle?

• A:Answer Yes, this washer offers a Quick Wash Cycle that can clean small, lightly soiled loads in 15 minutes.

Q: QuestionWhat is the maximum spin speed?

• A:Answer The maximum spin speed for this washer is 1160 revolutions per minute.

Q: QuestionThe control board stopped working. The lights won’t come on. The washer was still working but now the door is locked and won’t open and none of the buttons will work

Asked 3 months ago by Rita.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 3 months ago by WhirlpoolTeam

  
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Q: QuestionMy machine no longer disperses the fabric softener. Is there something that needs to be reset or cleaned?

Asked 1 year ago by Fabricsoftener.

• A:Answer Hello! We are sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm EST. They will be better able to assist you.

  Answered 1 year ago by WhirlpoolTeam

  
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Q: QuestionHow often does the filter need to be cleaned and where is it located?

Asked 1 year ago by Anonymous.

• A:Answer There is a pump filter behind the lower drawer. take the drawer out,drain the rubber tube sting out near the white filter cap. Twist the filter out.

  Answered 5 months ago by onedrum

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Q: QuestionWill this stackable washer be compatible with the Whirlpool stackable electric dryer Model LDR3822PQ which I purchased last year?

Asked 1 year ago by KDASH.

• A:Answer Hello! We apologize, but our Washers and Dryers are sold in pairs, with special designs that make them compatible and safe for stacking. Our stacking kit is a universal stacking kit but is only universal in the sense that any paired Washer and Dryer model can be stacked with it. Non-paired Washers and Dryers we do not recommend stacking together, as stacking could make them unsafe to operate in your home.

  Answered 1 year ago by WhirlpoolTeam

  
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Q: QuestionWhy doesn’t the front spray work ?

Asked 1 year ago by Kaylind.

• A:Answer Hello Kaylind! We are terribly sorry to hear about your concern. We would recommend contacting Whirlpool® at 800-253-1301. We are available M -F 8 am to 6 pm est. They will be better able to assist you.

  Answered 1 year ago by WhirlpoolTeam

  
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Q: QuestionWhat is the time cycle for the delicate cycle?

Asked 2 years ago by Nikki.

• A:Answer Hi, Nikki. There is no set range of cycle times for this model of Washer. Cycle times vary depending on water pressure in the home, load size, amount of detergent used, etc. The unit also has a soil sensor, which would sense the soil on the clothing. Which in return would adjust the time. The time in the display is an estimated time only and may adjust. We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionCan you use powder detergent in this washer?

Asked 2 years ago by Debra.

• A:Answer Debra, we recommend using HE( High Efficiency) detergent for model WFW560CHW. We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionWhat to do when this model shows a lock error?

Asked 2 years ago by Jay.

• A:Answer Hello Jay, please press and hold "Extra Rinse" down for 3 seconds. This will release the control lock. We hope this helps.

  Answered 2 years ago by WhirlpoolTeam

  
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Q: QuestionDo you supposed to fill both the top and bottom dispenser before washing a load of laundry? Or does the detergent go in the bottom only?

Asked 3 years ago by Veronica.

• A:Answer Hello Veronica, please see the link for the Use and Care Guide. https://bit.ly/3CD1gTv Page 4 will have more information on the detergent area. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionIs it true that the detergent filter on this model needs to be cleaned every 6 months and that this requires removal of the front panel and substantial time and labor? T(his was noted on one review that was posted.)

Asked 3 years ago by MawkieMawk.

• A:Answer Hello MawkieMawk, we recommend removing the tray and cleaning the inside of the area where the tray goes. We hope this helps.

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionI have a stacking, front loading washer and dryer. I only want to replace the washer. Will it stack OK with my dryer? I believe they are connected with a bracket in the back. see photos of model numbers.

Asked 3 years ago by GK.

• A:Answer Hi GK, we are unable to view any images attached to these messages and will need your current model number in order to make a determination. As a rule of thumb, most sets are matched and require matching models. Please reach out to us for further assistance with in inquiry at Whirlpool 866-698-2538 Mon-Tues 8 AM-8 PM Wed-Fri 9 AM-7 PM Eastern and be sure to have your current model numbers. We hope this helps!

  Answered 3 years ago by WhirlpoolTeam

  
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Q: QuestionMy washer is very lively during the spin cycle. Will it stay on the pedestal?

Asked 4 years ago by Timeh.

• A:Answer Hello Timeh! We would recommend the unit be serviced if the unit is moving during use. We hope this helps.

  Answered 4 years ago by WhirlpoolTeam

  
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