A:Answer , we're terribly sorry to hear about the concern that you are having. We would recommend that you reset your Washer from the circuit breaker for at least 1 minute. If you need further assistance, please call Whirlpool at 800-253-1301. We are available Monday & Tuesday 8:00 am - 8:00 pm and Wednesday through Friday 9:00 am - 7:00 pm. They will be better able to assist you.