Questions & Answers

Q: QuestionDoes the tracker have a display screen?

• A:Answer This tracker does not have a display screen.

Q: QuestionCan the tracker be used for multiple sports?

• A:Answer This tracker offers multi-sport tracking.

Q: QuestionWhat is the weight of the tracker?

• A:Answer The product weighs 0.9 ounces.

Q: QuestionIf you buy a Whoop 4.0 from best does it come with the same warranty as one that is purchased directly from Whoop if you keep your membership active. There is nothing stating this on the Best Buy website. Also, does it come with free upgrades of new Whoop

Asked 1 year ago by WhoopWarranty.

• A:Answer Hello! Thank you for your question and for your interest in WHOOP! If you purchase your WHOOP 4.0 from Best Buy, it still comes with the same warranty as listed on our site. Please feel free to review it here: support.whoop.com/s/article/WHOOP-Warranty-Policy. The only difference is if you decide to return your WHOOP and cancel your membership within the first 30 days, you will need to return the device to Best Buy for a refund and cancelation. We do not have any information about device upgrades at this time and are fully supporting and updating the WHOOP 4.0. If a newer version of WHOOP becomes available, we will let all of our members know their options to upgrade at that time. If you have any additional questions or concerns, please reach out to us via email at [email protected]! Have a nice day!

  Answered 1 year ago by WHOOP Member Services

  
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Q: QuestionCan I buy from Best Buy and use with expiring Whoop account? I need a new battery and band.

Asked 2 years ago by Whoopster.

• A:Answer Hello and thank you for your questions! First, I hope you are having a wonderful day. To help with your question, WHOOP devices purchased at one of our retail partners will only apply the prepaid membership months to a brand new WHOOP account. If you purchase a WHOOP from an authorized retailer but you already have an active account, you will need to reach out to our membership services team at [email protected] and they will be able to add the 12-months to your account. I hope this helps answer your question. Thank you and have a wonderful rest of your day!

  Answered 2 years ago by WHOOP Member Services

  
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Q: QuestionAfter the 1-year free membership ends, will the membership renewal fee be the same as the USA for other countries (For example Türkiye)?

Asked 9 months ago by EC.

• A:Answer Yes the same

  Answered 8 months ago by RamyVerified Purchase

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Q: QuestionDoes it count steps

Asked 1 year ago by Anonymous.

• A:Answer yes

  Answered 11 months ago by TravelingEnergyVerified Purchase

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Q: QuestionHow long is the warranty, and would I receive a new unit every year wiith membership?

Asked 1 year ago by Mo.

• A:Answer Hi there! Thank you for your question. We would be happy to help you with this! We do not provide members with a new device every year, however, with each subscription, members are given a lifetime warranty on the hardware. Our lifetime warranty policy states that if members reach out with any issues or problems, our team will work with them to resolve them and replace their device if necessary so long as they purchase directly through WHOOP or WHOOP-approved partners and have an active membership with a valid payment method on file. If you need further assistance, please reach out to us via email at [email protected]. Thank you! Have a great day!

  Answered 1 year ago by WHOOP Member Services

  
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Q: QuestionHello . If I already have a whoop account active and just need a replacement watch due to mine being stolen . Can I just buy the watch from Best Buy without the 12month membership

Asked 1 year ago by Dahvion.

• A:Answer Hi there! Thank you for reaching out. We are very sorry to hear that your WHOOP was stolen! Unfortunately, you are unable to purchase a WHOOP 4.0 without a membership at Best Buy, however, you can purchase a replacement Sensor by following this link: https://shop.whoop.com/en-us/products/replacement-whoop-strap-4-0/?sku=960-001-000. Please note that you will need to sign into your account to purchase the replacement. If you have any trouble or any questions at all, please feel free to reach out to us via email at [email protected] and we will be happy to help! Thank you again for your question. We hope you are able to get back up and running with WHOOP soon! Have a nice day!

  Answered 1 year ago by WHOOP Member Services

  
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Q: QuestionAm I ab;e to swim with this device

Asked 2 years ago by swi.

• A:Answer Yes but please see the specifics under the Whoop Support section on their website. https://support.whoop.com/s/article/Are-My-WHOOP-4-0-and-Battery-Pack-Waterproof

  Answered 1 year ago by ChristinaDVerified Purchase

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Q: QuestionIs the whoop 4.0 able to be returned if opened and purchased from Best Buy?

Asked 2 years ago by Cichon22.

• A:Answer I did this and ended up getting a Watch, so it is doable as long as it is within the return window

  Answered 2 years ago by AmooseAVerified Purchase

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Q: QuestionDoes the oxygen sensor measure levels during activity?

Asked 2 years ago by Karen.

• A:Answer Great question. WHOOP measures blood oxygen levels during sleep. The results are averaged across your sleep time.

  Answered 2 years ago by WHOOP Member Services

  
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Q: QuestionDoes the battery come with this?

Asked 2 years ago by Jean.

• A:Answer Yes, the WHOOP battery comes with the WHOOP 4.0. Batteries are sold separately as well if you lose it or just want an extra!

  Answered 2 years ago by WHOOP Member Services

  
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Q: QuestionMy girlfriend has a very small wrist. Will this be a problem for her? Will the Whoop fit appropriately to her small wrist?

Asked 11 months ago by rickw.

• A:Answer It will fit fine, the straps are just plain ugly and overpriced for what they are so unless she’s wanting to get guidance on energy exertion just go with a fit bit they are slimmer and gave changeable straps

  Answered 11 months ago by Anonymous

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Q: QuestionMy son received this for a Christmas gift. It clearly states that a one year membership is included however we have already been charged a $30 fee for the first month. Can't find a customer service number to call. Please advise.

Asked 2 years ago by Dawg.

• A:Answer Just wanted to confirm we were able to reach customer service and they were very helpful in resolving this.

  Answered 2 years ago by DawgVerified Purchase

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Q: QuestionI bought this watch for best but and it says it comes with a 12 month membership and it did not show up in the app.

Asked 1 year ago by Whoop.

• A:Answer Hello! Thank you for your review. We are very sorry to hear that the membership you purchased was not added to your account! This is definitely not what we want for our members and we would be happy to resolve this for you! Please contact us via email at [email protected] or call us at (833) 948-0566. We have agents available 7 days a week from 7 AM - 7 PM EST. We look forward to hearing from you soon! Thank you for being a valued member of the WHOOP Team! Have a great day!

  Answered 1 year ago by WHOOP Member Services

  
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Q: QuestionWhat is the annual membership fee, for the second year?

Asked 2 years ago by Debbie.

• A:Answer Hello and thank you for the great question. I hope you are having fun with your WHOOP so far. As for the membership, your membership automatically renews to charge $288 per year after the 12-month commitment ends, unless the account is canceled or the member switches to a monthly membership. The monthly membership will be $30 per month. I hope this helps answer your questions. Please let us know if you have any other questions that we can assist you with. Until then, I hope you have a wonderful rest of your day.

  Answered 2 years ago by WHOOP Member Services

  
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Q: QuestionI received a whoop with a 12 month membership included - all purchased at bestbuy and shipped to me as a gift. I am however unable to activate it. It keeps telling me that : "Membership Expired: click here to reactivate your membership." ?? What to do?

Asked 2 years ago by Pierre.

• A:Answer Hello! Thank you for your question. I am so sorry to hear that you are having trouble setting up your new WHOOP 4.0! Our team would be happy to assist you with this. Please feel free to give us a call at 833-948-0566 or send us an email at [email protected] so that we can investigate this for you more closely. We look forward to hearing from you and getting this resolved for you soon! Have a wonderful day!

  Answered 2 years ago by WHOOP Member Services

  
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Q: QuestionIs a membership required to use this product? What happens after the 12 month membership expires?

Asked 3 years ago by George.

• A:Answer Even though the purchase includes a 12 month membership it seems to be asking me for a credit card to set it up. Do you have to supply a credit card to set up your new account

  Answered 2 years ago by AnonymousVerified Purchase

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