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Hello! Thank you for your question. I am so sorry to hear that you are having trouble setting up your new WHOOP 4.0! Our team would be happy to assist you with this. Please feel free to give us a call at 833-948-0566 or send us an email at [email protected] so that we can investigate this for you more closely. We look forward to hearing from you and getting this resolved for you soon! Have a wonderful day!
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