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Hi Melanie,
The air conditioner uses the patented auto drain or self-evaporative technology which exhausts condensation automatically in most environments. Please note that if the humidity is very high, the auto drain function will still exhaust the majority of the moisture. The remaining moisture will be collected in the water tank at the base of the air conditioner and continue to self-evaporate until the tank becomes full and requires manual drainage.
If continuous drainage is necessary, a hose can be installed to the upper drain port for continuous gravity drainage or the pump drain hose can be installed. When continuous drainage is set up, the collected moisture will be drained through the hose and not drain down into the water tank and will not self-evaporate.
Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at [email protected] should you have additional questions.Sorry, there was a problem. Please try again later.
