Questions & Answers

Q: QuestionDoes this watch work in Europe with European SiM?

Asked 1 year ago by Europe.

This question was asked about the related product: Xplora - X5 PLAY - Kids' Smart Watch Phone Calls, Messages, School Mode, SOS, GPS, Camera and Pedometer - Black

• A:Answer Xplora watches sold on the US market operate on different frequency bands than the European ones. To be on the safe side, you'll need to check if your watch model supports the same frequency bands as the ones used by the European carrier you intend to use. If you are planning a longer stay in Europe, it might be a smarter move to buy the European version of the watch to ensure full compatibility with multiple carriers across Europe.

  Answered 1 year ago by Xplora Technologies Inc

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Q: QuestionWhere on earth are chargers for this device sold?

Asked 4 years ago by Chargingcable.

This question was asked about the related product: Xplora - X5 PLAY - Kids' Smart Watch Phone Calls, Messages, School Mode, SOS, GPS, Camera and Pedometer - Black

• A:Answer https://shop.myxplora.com/products/charger-for-x5-play Looks like they may be out of stock.

  Answered 4 years ago by 4everaloneVerified Purchase

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Q: QuestionWill this work with the Google Fi MVNO? They run mostly on T-MO towers, so it appears they should. Anyone have any experience with this?

Asked 4 years ago by Michael.

This question was asked about the related product: Xplora - X5 PLAY - Kids' Smart Watch Phone Calls, Messages, School Mode, SOS, GPS, Camera and Pedometer - Black

• A:Answer The data portion works with a data-only sim from Fi (which is free from Fi, just pay for the data), allowing the watch to communicate via the Xplora app. I don't know about voice or SMS with a compatible Fi sim card.

  Answered 3 years ago by Anonymous

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Q: QuestionAre you able to use the watch WITH a phone plan but disable the calling and texting features? My son is intellectually disabled. I do not want him to have a phone or texting. Just GPS in case he needs help away from me.

Asked 1 year ago by DisableCallsText.

This question was asked about the related product: Xplora - X5 PLAY - Kids' Smart Watch Phone Calls, Messages, School Mode, SOS, GPS, Camera and Pedometer - Black

Q: QuestionDo I need two service plans with two watches or can they share one number for two sims cards?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Xplora - X5 PLAY - Kids' Smart Watch Phone Calls, Messages, School Mode, SOS, GPS, Camera and Pedometer - Black

• A:Answer Each Xplora watch requires its own phone number, so you'll need two separate lines for your watches :)

  Answered 1 year ago by Xplora Technologies Inc

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Q: QuestionDoes this watch have the listen to surroundings feature?

Asked 1 year ago by Ivette.

This question was asked about the related product: Xplora - X5 PLAY - Kids' Smart Watch Phone Calls, Messages, School Mode, SOS, GPS, Camera and Pedometer - Black

• A:Answer I don’t believe so.

  Answered 1 year ago by VeronicaVerified Purchase

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Q: QuestionDoes this have other features other than gps and phone??

Asked 2 years ago by Anonymous.

This question was asked about the related product: Xplora - X5 PLAY - Kids' Smart Watch Phone Calls, Messages, School Mode, SOS, GPS, Camera and Pedometer - Black

• A:Answer You can text, call. Track location. It keeps track of the child’s steps as well and gives them “badges” for reaching a goal. Also it notifies the guardian(s) if there was an sos call, and if and when the child makes any phone call with he contact’s information. You have control of their contacts and you are able to put the watch on school mode so he/she won't be messing with it during school hours. Also notifies you when the watch’s battery life is running low so you can keep it charged.

  Answered 1 year ago by VeronicaVerified Purchase

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Q: QuestionIs this compatible with iPhone?

Asked 4 years ago by Father.

This question was asked about the related product: Xplora - X5 PLAY - Kids' Smart Watch Phone Calls, Messages, School Mode, SOS, GPS, Camera and Pedometer - Black

• A:Answer The app is compatible with Ios and Android

  Answered 3 years ago by Anonymous

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Q: QuestionHow does this work with a cell phone service? Do you have to buy a SIM card

Asked 4 years ago by Mal.

This question was asked about the related product: Xplora - X5 PLAY - Kids' Smart Watch Phone Calls, Messages, School Mode, SOS, GPS, Camera and Pedometer - Black

• A:Answer A sim card is provided that you register on the provider's site while signing up for a prepaid plan of choice.

  Answered 4 years ago by 4everaloneVerified Purchase

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Q: QuestionCan you call and txt your child?

Asked 4 years ago by Parentof5.

This question was asked about the related product: Xplora - X5 PLAY - Kids' Smart Watch Phone Calls, Messages, School Mode, SOS, GPS, Camera and Pedometer - Black

• A:Answer yes, completely depends on the sim card plan you get.

  Answered 4 years ago by AnonymousVerified Purchase

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Q: QuestionIs this device unlocked to use it with any worlwide Carrier? For example in South America? And if it’s possible how would you activated?

Asked 2 years ago by Reds.

• A:Answer I don’t know about being able to use it in another country. It comes w it’s own sim card so you would need to activate it through that carrier. Good signal overall. That what it uses for the services including the gps. Hope this helps

  Answered 1 year ago by Veronica

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Q: QuestionDo you need a phone to hook this watch up Can you text Call from it , receive calls what does it do ?

Asked 4 years ago by Jen.

This question was asked about the related product: Xplora - X5 PLAY - Kids' Smart Watch Phone Calls, Messages, School Mode, SOS, GPS, Camera and Pedometer - Black

• A:Answer You need a way to download the Xplora App so you can set the phone up. Best bet would be a parent phone so that you can communicate.

  Answered 4 years ago by Foslti

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Q: QuestionIs this device unlocked to use it with any worlwide Carrier?

Asked 3 years ago by Unlocked.

This question was asked about the related product: Xplora - X5 PLAY - Kids' Smart Watch Phone Calls, Messages, School Mode, SOS, GPS, Camera and Pedometer - Black

• A:Answer Yes , its supported in the US and in Europe

  Answered 3 years ago by Anonymous

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